Course Curriculum
| Customer Service Manager | |||
| Module One: Who We Are and What We Do | 00:17:00 | ||
| Module Two: Establishing Your Attitude | 00:12:00 | ||
| Module Three: Identifying and Addressing Customer Needs | 00:12:00 | ||
| Module Four: Generating Return Business | 00:14:00 | ||
| Module Five: In-Person Customer Service | 00:10:00 | ||
| Module Six: Giving Customer Service over the Phone | 00:12:00 | ||
| Module Seven: Providing Electronic Customer Service | 00:12:00 | ||
| Module Eight: Recovering Difficult Customers | 00:15:00 | ||
| Module Nine: Understanding When to Escalate | 00:14:00 | ||
| Mock Exam | |||
| Mock Exam – Customer Service Manager | 00:20:00 | ||
| Final Exam | |||
| Final Exam – Customer Service Manager | 00:20:00 | ||
Certificate of Achievement
CPD Accredited Certification
You will be eligible for CPD Accredited Certificates after completing this Course successfully.
Certification is available –
Certification is available –
- In PDF for £2.99
- Hard copy for £8.99
Course Reviews
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- PRIVATE
- 1 year
- Intermediate
- Number of Units9
- Number of Quizzes2
- 2 hours, 38 minutes
EVERYTHING FOR LIFETIME £129
172 STUDENTS ENROLLED
