Professional Admin, Secretarial & PA Diploma
Launch Your Administrative Career with Professional Certification
Gain the essential skills employers demand with our comprehensive Admin, Secretarial and PA Diploma Level 3. This CPD and QLS accredited qualification provides expert training in administrative support, office management, and personal assistant duties—preparing you for rewarding career opportunities across all industries.
Your Pathway to Administrative Excellence
Complete Training for Modern Administrative Professionals
The Admin, Secretarial and PA Diploma Level 3 delivers industry-recognized training that transforms beginners into confident, capable administrative professionals. Whether you’re starting your career or enhancing existing skills, this accredited course provides everything you need to succeed in today’s competitive workplace.
What You’ll Master
Core Administrative Competencies Develop expertise in essential administrative tasks including time management, office organization, diary management, and workflow coordination. Learn proven systems that boost productivity and efficiency in any workplace setting.
Professional Communication Skills Master business writing, email etiquette, formal correspondence, and verbal communication techniques. Build the professional communication skills that distinguish exceptional administrative professionals from the rest.
Microsoft Office Proficiency Gain advanced skills in Microsoft Word, Excel, PowerPoint, and Outlook. Learn shortcuts, formulas, templates, and best practices that make you indispensable in any office environment.
Confidentiality & Information Management Understand the critical importance of handling sensitive information, maintaining discretion, and implementing data protection protocols that safeguard business operations.
Personal Development Build unshakeable confidence, professional self-esteem, and the organizational mindset needed to excel as a trusted personal assistant or administrative support specialist.
Ideal for Career Starters and Skill Enhancers
This comprehensive qualification suits diverse learning needs:
✓ Career Beginners – Individuals with no prior experience seeking to enter administrative, secretarial, or PA professions with recognized qualifications
✓ Skill Upgraders – Current administrative staff looking to formalize their knowledge and earn professional credentials
✓ Career Changers – Professionals from other fields seeking structured training for successful transitions into office administration
✓ Microsoft Office Learners – Anyone needing to improve their proficiency in Word, Excel, PowerPoint, and other essential business applications
✓ Communication Enhancers – Those wanting to refine their business writing, email etiquette, and professional communication abilities
✓ Aspiring Personal Assistants – Individuals targeting PA or executive assistant roles requiring advanced organizational and support skills
✓ Office Coordinators – People in coordinator roles seeking formal qualifications to advance into management positions
High-Demand Roles Across Every Industry
Administrative professionals are essential across all business sectors. This qualification prepares you for diverse, rewarding career paths:
Administrative Assistant Average UK Salary: £20,000 – £25,000 annually Provide vital support through correspondence, filing, scheduling, and general office duties. Perfect entry-level role for building experience.
Personal Assistant (PA) Average UK Salary: £25,000 – £35,000 annually Offer dedicated support to individual managers or executives, managing diaries, correspondence, travel, and confidential matters.
Executive Assistant (EA) Average UK Salary: £35,000 – £45,000 annually Provide high-level support to senior executives, requiring discretion, initiative, and advanced organizational capabilities.
Office Manager Average UK Salary: £30,000 – £40,000 annually Oversee office operations, manage administrative teams, coordinate facilities, and ensure smooth business functioning.
Secretary Average UK Salary: £22,000 – £28,000 annually Handle documentation, communication, scheduling, and record-keeping for departments or individual professionals.
Administrative Manager Average UK Salary: £40,000 – £50,000 annually Lead administrative departments, develop procedures, manage budgets, and optimize office efficiency at a strategic level.
Competencies That Make You IndispensableTechnical Proficiency
- Microsoft Office Suite mastery (Word, Excel, PowerPoint, Outlook)
- Database management and information systems
- Digital filing and document management
- Office equipment operation
Professional Capabilities
- Advanced time management and prioritization
- Effective diary and calendar management
- Meeting coordination and minute-taking
- Travel and event planning
Communication Excellence
- Business correspondence and report writing
- Professional telephone and email etiquette
- Interpersonal communication skills
- Client and stakeholder liaison
Course Curriculum
| Admin Support | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Getting Organized (I) | 01:00:00 | ||
| Module Three – Getting Organized (II) | 01:00:00 | ||
| Module Four – Managing Time | 01:00:00 | ||
| Module Five – Getting It All Done On Time | 01:00:00 | ||
| Module Six – Special Tasks | 01:00:00 | ||
| Module Seven – Verbal Communication Skills | 01:00:00 | ||
| Module Eight – Non-Verbal Communication Skills | 01:00:00 | ||
| Module Nine – Empowering Yourself | 01:00:00 | ||
| Module Ten – The Team of Two | 01:00:00 | ||
| Module Eleven – Taking Care of Yourself | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Administrative Management | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Why Your Office Needs Administrative Procedures | 01:00:00 | ||
| Module Three – Gathering the Right Tools | 01:00:00 | ||
| Module Four – Identifying Procedures to Include | 01:00:00 | ||
| Module Five – Top Five Procedures to Record | 01:00:00 | ||
| Module Six – What to Include in Your Binder (I) | 01:00:00 | ||
| Module Seven – What to Include in Your Binder (II) | 01:00:00 | ||
| Module Eight – Organizing Your Binder | 01:00:00 | ||
| Module Nine – What Not to Include in the Procedure Guide | 01:00:00 | ||
| Module Ten – Share Office Procedure Guide | 01:00:00 | ||
| Module Eleven – Successfully Executing the Guide | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Organisational Skills | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Remove the Clutter | 01:00:00 | ||
| Module Three – Prioritize | 01:00:00 | ||
| Module Four – Scheduling Your Time | 01:00:00 | ||
| Module Five – To Do Lists | 01:00:00 | ||
| Module Six – Paper and Paperless Storage | 01:00:00 | ||
| Module Seven – Organization in Your Work Area | 01:00:00 | ||
| Module Eight – Tools to Fight Procrastination | 01:00:00 | ||
| Module Nine – Organizing Your Inbox | 01:00:00 | ||
| Module Ten – Avoid the Causes of Disorganization | 01:00:00 | ||
| Module Eleven – Discipline is the Key to Stay Organized | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Personal Assistant | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Working with Your Manager | 01:00:00 | ||
| Module Three – Administrative Soft Skills | 01:00:00 | ||
| Module Four – Effective Time Management | 01:00:00 | ||
| Module Five – Meeting Management | 01:00:00 | ||
| Module Six – Tools of the Trade (I) | 01:00:00 | ||
| Module Seven – Tools of the Trade (II) | 01:00:00 | ||
| Module Eight – Being an Effective Gatekeeper | 01:00:00 | ||
| Module Nine – Organizational Skills | 01:00:00 | ||
| Module Ten – Confidentiality Guidelines | 01:00:00 | ||
| Module Eleven – Special Tasks | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Business Writing | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Working with Words | 01:00:00 | ||
| Module Three – Constructing Sentences | 01:00:00 | ||
| Module Four – Creating Paragraphs | 01:00:00 | ||
| Module Five – Writing Meeting Agendas | 01:00:00 | ||
| Module Six – Writing E-mails | 01:00:00 | ||
| Module Seven – Writing Business Letters | 01:00:00 | ||
| Module Eight – Writing Proposals | 01:00:00 | ||
| Module Nine – Writing Reports | 01:00:00 | ||
| Module Ten – Other Types of Documents | 01:00:00 | ||
| Module Eleven – Proofreading and Finishing | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Self Esteem & Confidence Building | |||
| Module One – Getting Started | 01:00:00 | ||
| Module Two – What Does Self-Confidence Mean To You | 01:00:00 | ||
| Module Three – Obstacles to Our Goals | 01:00:00 | ||
| Module Four – Communication Skills | 01:00:00 | ||
| Module Five – The Importance of Goal Setting | 01:00:00 | ||
| Module Six – Feeling the Part | 01:00:00 | ||
| Module Seven – Looking the Part | 01:00:00 | ||
| Module Eight – Sounding the Part | 01:00:00 | ||
| Module Nine – Powerful Presentations | 00:30:00 | ||
| Module Ten – Coping Techniques | 01:00:00 | ||
| Module Eleven – Dealing with Difficult Behavior | 00:30:00 | ||
| Module Twelve – Wrapping Up | 00:15:00 | ||
| Exercise Files – Self Esteem & Confidence Building | 00:00:00 | ||
| Microsoft Word | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Document | 01:00:00 | ||
| Module Five – Basic Editing Tasks | 01:00:00 | ||
| Module Six – Basic Formatting Tasks | 01:00:00 | ||
| Module Seven – Formatting Paragraphs | 01:00:00 | ||
| Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
| Module Nine – Working with Styles | 01:00:00 | ||
| Module Ten – Formatting the Page | 01:00:00 | ||
| Module Eleven – Sharing Your Document | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Activities- Microsoft Word for Beginners | 00:00:00 | ||
| Microsoft PowerPoint | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening PowerPoint | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Presentation | 01:00:00 | ||
| Module Five – Working with Text | 01:00:00 | ||
| Module Six – Formatting Text and Paragraphs | 01:00:00 | ||
| Module Seven – Adding Pictures | 01:00:00 | ||
| Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
| Module Nine – Working with Transitions and Animations | 01:00:00 | ||
| Module Ten – Setting Up Your Slide Show | 01:00:00 | ||
| Module Eleven – Showtime! | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Activities-Microsoft PowerPoint for Beginners | 00:00:00 | ||
| Microsoft Excel | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening Excel | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Worksheet | 01:00:00 | ||
| Module Five – Viewing Excel Data | 01:00:00 | ||
| Module Six – Building Formulas | 01:00:00 | ||
| Module Seven – Using Excel Functions | 01:00:00 | ||
| Module Eight – Using Quick Analysis | 01:00:00 | ||
| Module Nine – Formatting Your Data | 01:00:00 | ||
| Module Ten – Using Styles, Themes, and Effects | 01:00:00 | ||
| Module Eleven – Printing and Sharing Your Workbook | 01:00:00 | ||
| Module Twelve – Wrapping Up | 01:00:00 | ||
| Activities – Microsoft Excel for Beginner Learners | 00:00:00 | ||
| Mock Exam | |||
| Mock Exam – Admin, Secretarial and PA Diploma Level 3 | 00:30:00 | ||
| Final Exam | |||
| Final Exam – Admin, Secretarial and PA Diploma Level 3 | 00:30:00 | ||
| Feedback | |||
| Learner Feedback | 00:00:00 | ||
| Refer a Friend | |||
| Refer a Friend and Claim One Course for FREE | 00:00:00 | ||
Certificate of Achievement
Upon completion, you will receive a CPD-accredited certificate recognised globally. Choose from:
Pdf Certificate & Transcript £7.99
Hardcopy Certificate & Transcript £17.99
This certification validates your knowledge and skills, boosting your employability in healthcare.
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