Conflict Resolution Course
Course Overview
You’ll have an arsenal of skills to lock down your desired career after completing this [course_title]. Moreover, you will have access to all of the materials in this course for free for a whole year and learn a multitude of highly coveted skills to move up the corporate ladder.
With this comprehensive [course_title], you’ll have all of your questions answered and all of the necessary expertise under your belt. Apart from setting you up for success, this course offers numerous advantages to make your learning experience more pleasurable and less stressful. So, add this [course_title] to the basket and take your expertise up a notch!
Please Note: Thames College is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.
Why Choose Thames College?
Thames College offers you the benefit of —
- Learn with engaging voice-over and visual elements to facilitate your learning process.
- Receive round-the-clock access to expert assistance.
- Participate in quick assessments and get instant feedback on your progress.
- Study at your own schedule from the convenience of your own home.
Who Is This Course For?
Those who want to strengthen their professional skills while training for the desired job should take advantage of the [course_title]! This course will keep you up-to-date with all the latest developments and coach you accordingly. So invest in this [course_title] course if you want the best training available.
Certificate of Achievement
CPD Certification
After successfully completing the assessment of this [course_title], you can apply for the CPD accredited certificates. The PDF version is only £2.99 and the Hardcopy version will cost you £8.99.
Requirements
No formal entry requirements! No prerequisites or relevant experience is required!
This course is accessible to anyone with an eagerness to learn. All you require is—
- A smart device with a stable internet connection
- A keen interest in this subject
- And being over the age of 16.
Career Path
Utilise this all-inclusive course to acquire the skills and expertise you’ll need to thrive in the workplace.
Course Curriculum
| Module : 1 | |||
| Course Overview | 00:15:00 | ||
| Conflict as Communication | 00:30:00 | ||
| Benefits of Confrontation | 00:16:00 | ||
| Preventing Problem | 00:15:00 | ||
| Getting Focused | 00:27:00 | ||
| Managing Anger | 00:30:00 | ||
| Dealing with Problems | 00:15:00 | ||
| The Three-Step Conflict Resolution Model | 00:15:00 | ||
| Why Don’t People Do What They Are Supposed To? | 00:15:00 | ||
| De-Stress Options to Use When Things Get Ugly | 00:30:00 | ||
| Changing Yourself | 00:30:00 | ||
| Module : 2 | |||
| Course Overview | 00:15:00 | ||
| Defining Conflict | 00:15:00 | ||
| Types of Conflict | 00:15:00 | ||
| Open Conflict vs. Hidden Conflict | 00:15:00 | ||
| Spontaneous and Reflective Behavior | 00:15:00 | ||
| The Johari Window | 00:15:00 | ||
| Stages of Conflict | 01:00:00 | ||
| Conflict Resolution Style Questionnaire | 00:15:00 | ||
| The Role of Communication in Conflict Resolution | 00:30:00 | ||
| Active Listening Skills | 00:15:00 | ||
| Paraphrasing Skills | 00:15:00 | ||
| Powerful Questions | 00:15:00 | ||
| Body Language | 00:15:00 | ||
| The Conflict/Opportunity Test | 00:15:00 | ||
| Conflict and Its Resolution | 00:30:00 | ||
| Helping Others Through Conflict | 00:45:00 | ||
| Module : 3 | |||
| Course Overview | 00:15:00 | ||
| What is Workplace Violence? | 00:15:00 | ||
| Understanding the Behavior Wheel | 00:15:00 | ||
| The Anger Management Process | 00:30:00 | ||
| Communicating Better | 00:15:00 | ||
| Basic Problem Solving Tools | 01:00:00 | ||
| Other Ways of Managing Anger | 00:15:00 | ||
| A Systems Approach | 00:15:00 | ||
| Developing a Policy and Program | 00:15:00 | ||
| Risk Assessment | 00:30:00 | ||
| Hiring Practices | 00:15:00 | ||
| Workplace Practices and Procedures | 00:15:00 | ||
| Security Systems and Personnel | 00:15:00 | ||
| Training Programs | 00:15:00 | ||
| Developing Emergency Response Plans | 00:15:00 | ||
| Program Review | 00:15:00 | ||
| The Immediate Response | 00:15:00 | ||
| Consulting with the Experts | 00:15:00 | ||
| Gathering Additional Information | 00:15:00 | ||
| Re-Evaluating Information | 00:15:00 | ||
| Communicating Incidents and Threats | 00:15:00 | ||
| Interviewing Employees | 00:15:00 | ||
| Risk Level Analysis | 00:15:00 | ||
| Reviewing the Options | 00:15:00 | ||
| Analyzing the Impact | 00:15:00 | ||
| Process Application | 00:15:00 | ||
Certificate of Achievement
Upon completion, you will receive a CPD-accredited certificate recognised globally. Choose from:
Pdf Certificate & Transcript £7.99
Hardcopy Certificate & Transcript £17.99
This certification validates your knowledge and skills, boosting your employability in healthcare.
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