Course Overview
You’ll have an arsenal of skills to lock down your desired career after completing this CRM: CRM (Customer Relationship Management) course. Moreover, you will have access to all of the materials in this course for free for a whole year and learn a multitude of highly coveted skills to move up the corporate ladder.
With this comprehensive CRM: CRM (Customer Relationship Management) course, you’ll have all of your questions answered and all of the necessary expertise under your belt. Apart from setting you up for success, this course offers numerous advantages to make your learning experience more pleasurable and less stressful. So, add this CRM: CRM (Customer Relationship Management) course to the basket and take your expertise up a notch!
Please Note: Thames College is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.
Why Choose Thames College?
Thames College offers you the benefit of —
- Learn with engaging voice-over and visual elements to facilitate your learning process.
- Get a year's worth of unlimited access to the course.
- Receive round-the-clock access to expert assistance.
- Participate in quick assessments and get instant feedback on your progress.
- Study at your own schedule from the convenience of your own home.
Who Is This Course For?
Those who want to strengthen their professional skills while training for the desired job should take advantage of the CRM: CRM (Customer Relationship Management) training! This course will keep you up-to-date with all the latest developments and coach you accordingly. So invest in this CRM: CRM (Customer Relationship Management) course if you want the best training available.
Certificate of Achievement
Quality Licence Scheme Endorsed Certificate of Achievement
Upon successful completion of the CRM: CRM (Customer Relationship Management) course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of —
- 135 GBP within UK
- 145 GBP for International Delivery (Postal Fees Included)
CPD Certification
After successfully completing the assessment of this CRM: CRM (Customer Relationship Management) course, you will be eligible for a Free CPD Certificate. You can also get a Printed Hardcopy for only 2.99 GBP.
Disclaimer
This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
Requirements
No formal entry requirements! No prerequisites or relevant experience is required!
This course is accessible to anyone with an eagerness to learn. All you require is—
- A smart device with a stable internet connection
- A keen interest in this subject
- And being over the age of 16.
Career Path
Utilise this all-inclusive course to acquire the skills and expertise you’ll need to thrive in the workplace.
Course Curriculum
| Module 01: Introduction to Customer Relationship Management (CRM) | |||
| Introduction to Customer Relationship Management (CRM) | 00:22:00 | ||
| Module 02: CRM Fundamentals | |||
| CRM Fundamentals | 00:24:00 | ||
| Module 03: CRM Strategies | |||
| CRM Strategies | 00:33:00 | ||
| Module 04: Data Analysis in CRM | |||
| Data Analysis in CRM | 00:28:00 | ||
| Module 05: CRM Databases | |||
| CRM Databases | 00:21:00 | ||
| Module 06: Deepening Customer Relationship | |||
| Deepening Customer Relationship | 00:23:00 | ||
| Module 07: Handling Customer Complaints | |||
| Handling Customer Complaints | 00:22:00 | ||
| Module 08: Future of CRM | |||
| Future of CRM | 00:25:00 | ||
| Assignment | |||
| Assignment – CRM: CRM (Customer Relationship Management) | 2 weeks, 1 day | ||
Certificate of Achievement
CPD Accredited Certification
Certification is available –
- In PDF for £2.99
- Hard copy for £8.99
