| Diploma in Leadership | |||
| Introduction Section | |||
| What This Course Is All About | 00:04:00 | ||
| Introduction to the problem | 00:05:00 | ||
| The Link Between Leadership and Customer Satisfaction | 00:05:00 | ||
| Who Put YOU In Charge? | 00:06:00 | ||
| What Does a Leader Actually Do? | 00:03:00 | ||
| Leader or Manager? | 00:05:00 | ||
| Followers Want Many Things But It All Boils Down To This | 00:05:00 | ||
| I.I.I.I.I. Understand You! | 00:04:00 | ||
| The 6 C's | |||
| Introduction to the Six C’s – Plus a description of the1st C – Competence | 00:05:00 | ||
| The 2nd C – Consistency | 00:05:00 | ||
| The 3rd C – Completion | 00:03:00 | ||
| The 4th C – Confidence | 00:05:00 | ||
| The 5th and 6th C’s – Camaraderie and Commitment | 00:06:00 | ||
| The 'Fails' of leadership | |||
| Introduction to the ‘Fails’ | 00:02:00 | ||
| Failure of Purpose | 00:05:00 | ||
| Failure to Meet Individuals Regularly | 00:05:00 | ||
| Failure to Close the Loop | 00:05:00 | ||
| Failure to Elicit Challenge | 00:04:00 | ||
| Failure to Provide Specific Feedback | 00:05:00 | ||
| Failure to Thank | 00:03:00 | ||
| Failure to Be Visible | 00:04:00 | ||
| Overriding Factors | |||
| Consistency not intensity | 00:06:00 | ||
| The Most Important Question a Leader Can Ask | 00:05:00 | ||
| Assignment | |||
| Assignment – Diploma in Leadership | 2 weeks, 1 day | ||
| Order Your Certificate | |||
| Order Your Certificate QLS | 00:00:00 | ||