Section 01: Introduction |
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Introduction |
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00:05:00 |
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Lean Six Sigma: An introduction |
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00:03:00 |
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DMAIC |
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00:04:00 |
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The benefits of Lean Six Sigma & the toolkit |
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00:02:00 |
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Scenario for this course |
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00:02:00 |
Section 02: Cause and Effect Tools |
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Introduction to cause and effect |
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00:03:00 |
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Ishikawa Diagram |
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00:05:00 |
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Ishikawa Diagram: Demonstration |
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00:05:00 |
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5 Whys |
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00:03:00 |
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5 Whys: Demonstration |
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00:03:00 |
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Pareto Chart |
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00:03:00 |
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Pareto Chart: Demonstration |
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00:03:00 |
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C&E Matrix |
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00:03:00 |
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C&E Matrix: Demonstration |
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00:05:00 |
Section 03: Working with Ideas Tools |
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Working with ideas introduction |
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00:02:00 |
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Brainstorming |
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00:06:00 |
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Brainstorming: Demonstration |
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00:02:00 |
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Affinity Diagram |
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00:04:00 |
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Affinity Diagram: Demonstration |
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00:03:00 |
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Multivoting |
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00:03:00 |
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Multivoting: Demonstration |
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00:04:00 |
Section 04: Process Mapping Tools |
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Introduction to Process Maps |
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00:03:00 |
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Swim lane |
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00:04:00 |
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Swim lane: Demonstration |
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00:07:00 |
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SIPOC |
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00:03:00 |
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SIPOC: Demonstration |
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00:04:00 |
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Value Stream Map |
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00:05:00 |
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Value Stream Map: Demonstration |
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00:07:00 |
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Time Value Map |
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00:03:00 |
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Time Value Map: Demonstration |
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00:03:00 |
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Value Add Chart |
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00:04:00 |
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Value add chart: Demonstration |
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00:02:00 |
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Spaghetti Diagram |
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00:04:00 |
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Spaghetti Diagram: Demonstration |
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00:05:00 |
Section 05: Voice of the Customer Tools |
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Introduction to the voice of the customer |
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00:02:00 |
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Customer Segmentation |
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00:04:00 |
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Types and sources of customer data |
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00:05:00 |
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Interviews |
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00:07:00 |
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Point of use observations |
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00:06:00 |
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Focus groups |
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00:05:00 |
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Surveys |
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00:05:00 |
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Kano Analysis |
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00:04:00 |
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Kano Analysis: Demonstration |
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00:04:00 |
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Critical to Quality Tree |
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00:04:00 |
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Critical to Quality Tree: Demonstration |
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00:02:00 |
Section 06: Close Out |
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Close out |
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00:04:00 |
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Resource |
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00:00:00 |