Lean Six Sigma: Toolkit
Overview
Discover how to support and enhance your company’s process improvement procedures by taking this Lean Six Sigma: Toolkit course. You can then use Lean Six Sigma as the benchmark methodology for focusing workforce efforts on removing waste and increasing efficiency in the marketplace.
This valuable Six Sigma tutorial provides details, techniques, and planning tools to enable high levels of improvement in all aspects of your working routines. You will be given an overall view of the toolkit available and the data-driven improvement cycle (DMAIC). From there, you will learn how to use analytics (Ishikawa, Pareto, etc.), work with ideas (brainstorming, multi voting, etc.), utilise process mapping (swim lane, spaghetti diagram, etc.), and listen to the customer (Kano analysis, focus groups, etc.). A full set of procedures and templates are provided to tailor and apply to your working environment.
By completing this training, you will have upgraded your understanding of service improvement and start to reap the benefits of its advantages in the marketplace.
Course design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
Will I receive a certificate of completion?
Upon successful completion, you will qualify for the UK and internationally-recognised CPD accredited certification. You can choose to make your achievement formal by obtaining your PDF Certificate at the cost of £9 and Hard Copy Certificate for £15.
Why study this course
It doesn’t matter if you are an aspiring professional or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge.
The [course_title] is fully available to anyone, and no previous qualifications are needed to enrol. All Thames College needs to know is that you are eager to learn and are over 16.
Course Curriculum
| Section 01: Introduction | |||
| Introduction | 00:05:00 | ||
| Lean Six Sigma: An introduction | 00:03:00 | ||
| DMAIC | 00:04:00 | ||
| The benefits of Lean Six Sigma & the toolkit | 00:02:00 | ||
| Scenario for this course | 00:02:00 | ||
| Section 02: Cause and Effect Tools | |||
| Introduction to cause and effect | 00:03:00 | ||
| Ishikawa Diagram | 00:05:00 | ||
| Ishikawa Diagram: Demonstration | 00:05:00 | ||
| 5 Whys | 00:03:00 | ||
| 5 Whys: Demonstration | 00:03:00 | ||
| Pareto Chart | 00:03:00 | ||
| Pareto Chart: Demonstration | 00:03:00 | ||
| C&E Matrix | 00:03:00 | ||
| C&E Matrix: Demonstration | 00:05:00 | ||
| Section 03: Working with Ideas Tools | |||
| Working with ideas introduction | 00:02:00 | ||
| Brainstorming | 00:06:00 | ||
| Brainstorming: Demonstration | 00:02:00 | ||
| Affinity Diagram | 00:04:00 | ||
| Affinity Diagram: Demonstration | 00:03:00 | ||
| Multivoting | 00:03:00 | ||
| Multivoting: Demonstration | 00:04:00 | ||
| Section 04: Process Mapping Tools | |||
| Introduction to Process Maps | 00:03:00 | ||
| Swim lane | 00:04:00 | ||
| Swim lane: Demonstration | 00:07:00 | ||
| SIPOC | 00:03:00 | ||
| SIPOC: Demonstration | 00:04:00 | ||
| Value Stream Map | 00:05:00 | ||
| Value Stream Map: Demonstration | 00:07:00 | ||
| Time Value Map | 00:03:00 | ||
| Time Value Map: Demonstration | 00:03:00 | ||
| Value Add Chart | 00:04:00 | ||
| Value add chart: Demonstration | 00:02:00 | ||
| Spaghetti Diagram | 00:04:00 | ||
| Spaghetti Diagram: Demonstration | 00:05:00 | ||
| Section 05: Voice of the Customer Tools | |||
| Introduction to the voice of the customer | 00:02:00 | ||
| Customer Segmentation | 00:04:00 | ||
| Types and sources of customer data | 00:05:00 | ||
| Interviews | 00:07:00 | ||
| Point of use observations | 00:06:00 | ||
| Focus groups | 00:05:00 | ||
| Surveys | 00:05:00 | ||
| Kano Analysis | 00:04:00 | ||
| Kano Analysis: Demonstration | 00:04:00 | ||
| Critical to Quality Tree | 00:04:00 | ||
| Critical to Quality Tree: Demonstration | 00:02:00 | ||
| Section 06: Close Out | |||
| Close out | 00:04:00 | ||
| Resource | 00:00:00 | ||
Certificate of Achievement
Upon completion, you will receive a CPD-accredited certificate recognised globally. Choose from:
Pdf Certificate & Transcript £7.99
Hardcopy Certificate & Transcript £17.99
This certification validates your knowledge and skills, boosting your employability in healthcare.
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