Module 1: Introduction to Personal Assistant | |||
Module 1: Introduction to Personal Assistant | 00:20:00 | ||
Module 2: Business Telephone Skills | |||
Module 2: Business Telephone Skills | 00:21:00 | ||
Module 3: Representing Your Boss and Company | |||
Module 3: Representing Your Boss and Company | 00:37:00 | ||
Module 4: Mail Services and Shipping | |||
Module 4: Mail Services and Shipping | 00:28:00 | ||
Module 5: Travel Arrangements | |||
Module 5: Travel Arrangements | 00:27:00 | ||
Module 6: Organising Meeting and Conferences | |||
Module 6: Organising Meeting and Conferences | 00:28:00 | ||
Module 7: Time Management | |||
Module 7: Time Management | 00:38:00 | ||
Module 8: Record Keeping and Filing Systems | |||
Module 8: Record Keeping and Filing Systems | 00:31:00 | ||
Module 9: Business Writing Skills | |||
Module 9: Business Writing Skills | 00:43:00 | ||
Module 10 :Organisational Skills | |||
Module 10 :Organisational Skills | 00:28:00 | ||
Module 11: Communication Skills | |||
Module 11: Communication Skills | 00:28:00 | ||
Module 12: Customer Service | |||
Module 12: Customer Service | 00:19:00 | ||
Module 13: Effective Planning and Scheduling | |||
Module 13: Effective Planning and Scheduling | 00:49:00 | ||
Module 14: Invoicing/Petty Cash | |||
Module 14: Invoicing/Petty Cash | 00:30:00 | ||
Module 15: Introduction to Minute Writing | |||
Module 15: Introduction to Minute Writing | 00:00:00 | ||
Module 16: Preparation for Minute Taking | |||
Module 16: Preparation for Minute Taking | 00:20:00 | ||
Module 17: The Meeting Structure | |||
Module 17: The Meeting Structure | 00:16:00 | ||
Module 18: Minute Meeting, Decision and Action | |||
Module 18: Minute Meeting, Decision and Action | 00:18:00 | ||
Module 19: Roles and Responsibility of Minute Taker | |||
Module 19: Roles and Responsibility of Minute Taker | 00:27:00 | ||
Module 20: Tips for Minute Taking | |||
Module 20: Tips for Minute Taking | 00:22:00 | ||
Module 21: Technology in Minute Taking | |||
Module 21: Technology in Minute Taking | 00:12:00 | ||
Module 22: Building Confidence | |||
Module 22: Building Confidence | 00:13:00 | ||
Final Exam | |||
Final Exam – PA – Personal Assistant | 00:20:00 | ||
Optional Assignment | |||
Optional Assignment – PA – Personal Assistant | 1 week, 5 days |
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