Course Overview
You’ll have an arsenal of skills to lock down your desired career after completing this Retail Customer Service Diploma course. Moreover, you will have access to all of the materials in this course for free for a whole year and learn a multitude of highly coveted skills to move up the corporate ladder.
With this comprehensive Retail Customer Service Diploma course, you’ll have all of your questions answered and all of the necessary expertise under your belt. Apart from setting you up for success, this course offers numerous advantages to make your learning experience more pleasurable and less stressful. So, add this Retail Customer Service Diploma course to the basket and take your expertise up a notch!
Please Note: Thames College is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.
Why Choose Thames College?
Thames College offers you the benefit of —
- Learn with engaging voice-over and visual elements to facilitate your learning process.
- Receive round-the-clock access to expert assistance.
- Participate in quick assessments and get instant feedback on your progress.
- Study at your own schedule from the convenience of your own home.
Who Is This Course For?
Those who want to strengthen their professional skills while training for the desired job should take advantage of the Retail Customer Service Diploma training! This course will keep you up-to-date with all the latest developments and coach you accordingly. So invest in this Retail Customer Service Diploma course if you want the best training available.
Certificate of Achievement
CPD Certification
After successfully completing the assessment of this Retail Customer Service Diploma course, you can apply for the CPD accredited certificates. The PDF version is only £2.99 and the Hardcopy version will cost you £8.99.
Requirements
No formal entry requirements! No prerequisites or relevant experience is required!
This course is accessible to anyone with an eagerness to learn. All you require is—
- A smart device with a stable internet connection
- A keen interest in this subject
- And being over the age of 16.
Career Path
Utilise this all-inclusive course to acquire the skills and expertise you’ll need to thrive in the workplace.
Course Curriculum
| Retail Customer Service | |||
| Introduction To Retail Customer Service | 00:15:00 | ||
| Understanding Customer Expectations | 00:10:00 | ||
| Customer Value And Satisfaction | 00:15:00 | ||
| Customer Service And Customer Satisfaction In Retailing | 00:10:00 | ||
| Importance of measuring customer satisfaction | 00:20:00 | ||
| Strategic Management | 00:30:00 | ||
| Types of Decision making Process | 00:15:00 | ||
| Provide Customer Service Excellence To The External Customer | 00:30:00 | ||
| Provide Customer Service Excellence To The Internal Customer | 00:10:00 | ||
| Standards of Performance | 00:30:00 | ||
| The Retail Marketing Mix | 00:30:00 | ||
| Levels Of Customer Satisfaction | 00:15:00 | ||
| Brand Loyalty | 00:15:00 | ||
| Customer Satisfaction Questionnaire | 00:15:00 | ||
| Mock Exam | |||
| Final Exam | |||
Certificate of Achievement
CPD Accredited Certification
Certification is available –
- In PDF for £2.99
- Hard copy for £8.99
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- £29.99
- 1 year
- Intermediate
- Number of Units14
- Number of Quizzes0
- 4 hours, 20 minutes
