Service Pricing and Revenue Management |
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Module 01: Introduction Hotel Reception and Reservation Assistant |
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00:05:00 |
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Module 02: Describe how to Converse with Customers |
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00:03:00 |
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Module 03: Explain the Rules of Email Etiquette |
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00:04:00 |
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Module 04: Explain the Rules of Grooming and Dress Code |
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00:04:00 |
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Module 05: Explain the Rules of Telephone Etiquette |
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00:01:00 |
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Module 06: Describe the Need of Relationship with Customers |
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00:05:00 |
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Module 07: Explain how to Build Rapport with Customers |
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00:01:00 |
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Module 08: Describe Roles Responsibilities of Hotel Reception Assistant |
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00:08:00 |
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Module 09: Explain what is Up selling |
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00:01:00 |
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Module 10: Explain what is Cross selling |
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00:01:00 |
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Module 11: Identify the Steps for Selling as Hotel Reception Assistant |
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00:11:00 |
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Module 12: Describe the Factors Influencing Buying Decision |
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00:05:00 |
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Module 13: Explain how to Handle Customers Buying Objections |
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00:01:00 |
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Module 14: Explain how to be Assertive as Hotel Reception Assistant |
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00:03:00 |
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Module 15: Identify the Steps for Handling Customers Complaints |
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00:08:00 |
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Module 16: List the Tips for Success as a Hotel Reception |
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00:03:00 |
Assignment |
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Assignment – Service Pricing and Revenue Management |
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00:00:00 |