Voice of the Customer: Toolkit

Discover how best to understand your existing consumer base and improve your services when you take this tutorial for learning about the Voice of the Customer: Toolkit. This training will guide you in using the very best strategies and processes for connecting with your targeted audience and buyers, presenting templates and examples for effective exercises.       

By taking part in this definitive Customer Service Improvement tutorial, the most practical ways for measuring your levels of customer satisfaction and expectations will be offered to you. After a valuable summarisation of Lean Six Sigma and other process improvement principles, you will be shown how to install customer feedback methods. You will be taught about customer segmentation, observational interviews, holding focus groups, distributing surveys, performing Kano analysis, and much more. The likes and dislikes of your clients and consumers will soon become an open book to you. 

Completing the final assessment will allow you to perform essential customer feedback routines and quality service improvements to a high standard in your industry.