Customer Service Manager
To claim CPD Accredited Certificate for this course, please go to the certificate section & collect your certificate.
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Course Curriculum
| Customer Service Manager | |||
| Module One: Who We Are and What We Do | 00:17:00 | ||
| Module Two: Establishing Your Attitude | 00:12:00 | ||
| Module Three: Identifying and Addressing Customer Needs | 00:12:00 | ||
| Module Four: Generating Return Business | 00:14:00 | ||
| Module Five: In-Person Customer Service | 00:10:00 | ||
| Module Six: Giving Customer Service over the Phone | 00:12:00 | ||
| Module Seven: Providing Electronic Customer Service | 00:12:00 | ||
| Module Eight: Recovering Difficult Customers | 00:15:00 | ||
| Module Nine: Understanding When to Escalate | 00:14:00 | ||
| Mock Exam | |||
| Mock Exam – Customer Service Manager | 00:20:00 | ||
| Final Exam | |||
| Final Exam – Customer Service Manager | 00:20:00 | ||
Certificate of Achievement
Upon completion, you will receive a CPD-accredited certificate recognised globally. Choose from:
Pdf Certificate & Transcript £7.99
Hardcopy Certificate & Transcript £17.99
This certification validates your knowledge and skills, boosting your employability in healthcare.
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This course includes:
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Level
Number of Units
Duration
- PRIVATE
- 1 year
- Intermediate
- Number of Units9
- Number of Quizzes2
- 2 hours, 38 minutes
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