Phone-Based Customer Service

Improve your customer service skills and gain loyal customers, leading to achieving abilities to resolve issues!

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144 Students

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i Last Updated: 28th October 2022

◎ English

Flexible Schedule

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Course Curriculum

Phone-Based Customer Service
	Module 1: Introduction to Customer Service	00:23:00
	Module 2: What’s Different about Good Customer Service?	00:12:00
	Module 3: Customer Relationship Management	00:42:00
	Module 4: Customer Service Communication Strategies	00:24:00
	Module 5: Aspects of Phone Etiquette	00:31:00
	Module 6: Building Rapport Over the Phone	00:24:00
	Module 7: Inbound and Outbound Calls	00:16:00
	Module 8: Active Listening and Managing Tough Callers	00:28:00
	Module 9: Managing Interoffice Calls and Voicemail	00:10:00
	Module 10: Problem Solving over the Phone	01:04:00
	Module 11: Intra Organisation Dealings	00:35:00
	Module 12: Measuring Customer Service	00:12:00