Barista with Coffee Brewing & Customer Service Skills Training
Course Overview
The Barista with Coffee Brewing & Customer Service Skills Training course provides a comprehensive introduction to professional coffee making and front-of-house service. This programme combines practical coffee brewing techniques with essential customer service skills to prepare learners for work in cafés, coffee shops, and hospitality environments.
Duration: 2 weeks, 3 days | Level: Intermediate | Language: English
Please Note: Thames College is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.
What You'll Learn
- Fundamentals of coffee and coffee bean origins
- Espresso extraction and brewing techniques
- Milk steaming, foaming, and latte art basics
- Preparation of popular coffee beverages
- Use and maintenance of coffee machines and equipment
- Food safety, hygiene, and workplace cleanliness
- Customer service skills and communication techniques
- Handling orders, payments, and service workflows
- Managing customer expectations and complaints
- Professional standards and teamwork in café environments
Exclusive Offer
What You'll Get
- Comprehensive self-paced online learning materials
- Expert-designed modules covering coffee brewing and customer service
- Practical insights into professional café operations
- Certificate of completion upon successful course completion
- Lifetime access to course materials
- Flexible learning suitable for beginners and professionals
Frequently Asked Questions
Q: Who is this course suitable for?
A: This course is ideal for beginners, aspiring baristas, café staff, hospitality workers, and coffee enthusiasts.
Q: Do I need prior experience as a barista?
A: No prior experience is required. The course starts with foundational concepts and builds gradually.
Q: Is this course accredited?
A: This is a professional training course designed for knowledge and skill development and does not lead to a regulated qualification.
Q: How long does the course take to complete?
A: The course is self-paced, allowing learners to study at their own convenience.
Q: Will I receive a certificate?
A: Yes, learners receive a certificate upon successful completion of the course.
Q: Can this course help with career development?
A: Yes, it can support entry-level roles or skill development in barista work, café management, hospitality, and food service industries.
Course Curriculum
| Section 01: Introduction to Coffee | |||
| Coffee Tree and Brief History of Coffee | 00:15:00 | ||
| Coffee Varieties | 00:20:00 | ||
| Coffee Growing and Harvest | 00:06:00 | ||
| Coffee Processing Methods | 00:08:00 | ||
| Coffee Grading | 00:09:00 | ||
| First, Second and Third Wave of Coffee | 00:11:00 | ||
| Coffee Defects and Sorting | 00:06:00 | ||
| Section 02: Espresso Machine | |||
| Introduction to Espresso Machine | 00:21:00 | ||
| Manual, Semi-Auto and Full Auto (Volumetric) Espresso Machines | 00:05:00 | ||
| Working Principles of Volumetric Machines | 00:02:00 | ||
| Espresso Machines Boiler Types | 00:05:00 | ||
| Section 03: Espresso Grinder | |||
| Espresso Grinder | 00:10:00 | ||
| Grinder Burrs | 00:03:00 | ||
| How to Adjust the Grinder? | 00:03:00 | ||
| Section 04: Introduction to Espresso & Espresso Mechanics | |||
| Dosing | 00:02:00 | ||
| Distribution | 00:02:00 | ||
| Tamping and Tampers | 00:13:00 | ||
| Inserting the Portafilter | 00:03:00 | ||
| Starting the Pump | 00:01:00 | ||
| Flushing the Group and Cleaning the Portafilter | 00:02:00 | ||
| What is Naked Portafilter? Why is it used? | 00:02:00 | ||
| The Importance of Water | 00:04:00 | ||
| Section 05: Let's Wrap Up | |||
| Understanding Time Concept and Practices | 00:15:00 | ||
| Under and Over Extraction | 00:10:00 | ||
| Chanelling | 00:11:00 | ||
| Section 06: Milk Frothing | |||
| Steam Boiler and Steam Wand | 00:04:00 | ||
| Milk Selection | 00:06:00 | ||
| Milk Frothing and Heat Targets | 00:17:00 | ||
| Milk Splitting | 00:04:00 | ||
| The Difference Between Cappuccino and Latte Foam | 00:05:00 | ||
| Section 07: Latte Art | |||
| First Half | 00:05:00 | ||
| Second Half | 00:07:00 | ||
| Maneuvers | 00:04:00 | ||
| Heart – Positioning and Cutting | 00:01:00 | ||
| Pouring Workouts | 00:07:00 | ||
| Section 08: Menu | |||
| Espresso Variations | 00:04:00 | ||
| Espresso with Water | 00:03:00 | ||
| Espresso with Milk | 00:15:00 | ||
| Espresso with Ice | 00:03:00 | ||
| Section 09: Behind The Bar | |||
| Coffee Bar Layout | 00:07:00 | ||
| Work Flow | 00:06:00 | ||
| Clothing & Apparel | 00:04:00 | ||
| Hygiene | 00:03:00 | ||
| Real Life Scenarios and Simulation | 00:07:00 | ||
| Espresso Machine Cleaning and Maintenance | 00:11:00 | ||
| Assignment | |||
| Assignment – Barista Training | 2 weeks, 3 days | ||
Certificate of Achievement
Upon completion, you will receive a CPD-accredited certificate recognised globally. Choose from:
Pdf Certificate & Transcript £7.99
Hardcopy Certificate & Transcript £17.99
This certification validates your knowledge and skills, boosting your employability in healthcare.
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