Help Desk Technician – Job Ready Programme with Career Support & Money Back Guarantee

Improve the relationship with existing customers, find new prospective customers, and win back former customers by gaining excellent CRM skills.

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i Last Updated: 28th November 2024

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Course Overview

The Help Desk Technician role serves as an entry point into the broader IT industry. With relevant experience and certifications, technicians can advance into roles like IT support specialist, network administrator, or system analyst. Over the next five years, this field offers numerous opportunities for professional growth, particularly for those who pursue specialised training.

Why Should People in the UK Invest Their Time in the Help Desk Technician Sector?

Becoming a Help Desk Technician is a great way to enter the IT field. It offers a solid foundation for learning essential skills in troubleshooting, customer service, and system support. From here, professionals can move into specialised IT roles like network administration or cybersecurity.

Help Desk Technician Career Path Overview:

As Help Desk Technicians progress, they can enhance their skills through certifications like CompTIA A+, Microsoft Certified Professional (MCP), or Cisco’s CCNA. These credentials improve job prospects and open doors to more specialised roles. Skill development in network management, cybersecurity, and advanced troubleshooting becomes essential as one moves forward.

Take charge of your career by enrolling in the Help Desk Technician programme today! With comprehensive career support, including expert help with CV creation and interview preparation, we’ll assist you in securing your ideal job. Don’t miss the opportunity to become a proficient Help Desk Technician—enrol now and begin shaping your future!

Our Job Ready Programme is crafted to ensure your success. Here’s how it works:

Enrol in the Programme – Access to (number of courses in the bundle) detailed career-focused courses.
Learn at Your Own Pace – Enjoy lifetime access to course materials, giving you the flexibility to study and get certified when it suits you.
Mock and Final Interviews – We’ll prepare you with practice interviews to get you ready for the real ones.
Achieve 85%+ – Attain this score to successfully complete the programme.
Ready for Job Interviews – We’ll arrange interviews with trusted UK companies to help you secure your ideal job.
50% Refund Ready – If we don’t secure you a job interview after successful completion, we will refund 50% of your programme fees.

Please Note: Thames College is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.

Description

What’s Included in The Help Desk Technician – Job Ready Programme Package?

The Help Desk Technician – Job Ready Programme provides a comprehensive suite of services designed to help you successfully secure a job. Here’s a breakdown of what’s included:

Core Course Content: Full access to all career path courses, providing a strong foundation in IT skills.
Certification: Receive free certificates upon completion, in both PDF and hard copy formats for each course.
Job Market Analysis: Insights into current job market trends and opportunities to guide your job search strategy.
Job Readiness: A thorough review of your course progress to ensure you’re fully prepared to enter the workforce confidently.
CV and Portfolio Enhancement: Professional help to improve your CV and portfolio, showcasing your skills to stand out in the job market.
LinkedIn Optimisation: A professional overhaul of your LinkedIn profile to attract recruiters and industry professionals.
Resource Library: Access supplementary materials like e-books, industry reports, and video tutorials to expand your knowledge.
Expert Tutor Support: Ongoing assistance from subject matter experts to guide you through learning and advanced topics.
24/7 Mentor Support: Continuous access to a dedicated mentor for up to 3 months after programme completion to support follow-up and problem-solving.
Access to Industry Tools: Temporary access to industry-standard software (e.g., Grammarly Premium) to gain hands-on experience with relevant tools.
Mock Interviews with Feedback: Participate in three mock interviews with detailed feedback to sharpen your interview skills.

Entry Requirements:

No formal requirements—any UK resident aged 18 or over can enrol. Basic English skills, computer literacy, and a valid UK work permit are necessary.

Disclaimer:

Thames College may share learner information with partner agencies to support job placement. For full terms and details, download the programme guide from the resources section. Feel free to ask any questions in the Q&A section.

Course Curriculum:

Section 1: Introduction
Section 2: Information Technology
Section 3: Components of IT
Section 4: Hardware
Section 5: Operating System
Section 6: Application/Software
Section 7: Networking
Section 8: Security
Section 9: Traffic Flow & Enterprise Level IT Components
Section 10: Storage
Section 11: Database
Section 12: Virtualisation & Cloud
Section 13: Management & Other IT Jobs

You will also receive these additional courses with Help Desk Technician:

Customer Relationship Management
Creative Web Design with HTML5, CSS3 and Bootstrap
Web Design and WordPress Training
Computer Programming and Coding Diploma
Certificate in Know Your Customer & Customer Due Diligence
Certificate in Handling a Difficult Customer
Phone-Based Customer Service
Equality and Diversity Training Course
Business English and Communication
Body Language Masterclass Communication Through Movement
Cross – Cultural Awareness
Communication Building Masterclass
Sales & Negotiation Skills
The Art of Persuasive Communication
Workplace Confidentiality
Self Confidence & Self Esteem
Problem Solving and Decision Making
Time Management
Decision Making and Critical Thinking

Who Is This Course For?

Individuals looking to enter the IT field without prior experience.
Recent graduates with a passion for technology and problem-solving.
Those interested in learning IT troubleshooting and customer service skills.
People eager to gain hands-on experience with hardware and software support.
Individuals seeking a gateway to broader IT career opportunities.

Requirements

No formal entry requirements! No prerequisites or relevant experience is required!

This course is accessible to anyone with an eagerness to learn. All you require is—

Career Path

Help Desk Technician – £23,000 per year

IT Support Technician – £25,000 per year

First-Line Support Engineer – £22,500 per year

Service Desk Analyst – £27,000 per year

Technical Support Specialist – £28,000 per year

Desktop Support Engineer – £30,000 per year

Network Support Technician – £32,000 per year

IT Helpdesk Analyst – £24,000 per year

Second-Line Support Engineer – £32,500 per year

IT Systems Technician – £29,000 per year

Course Curriculum

Module 01: Introduction to Customer Relationship Management (CRM)
	Introduction to Customer Relationship Management (CRM)	00:22:00
Module 02: CRM Fundamentals
	CRM Fundamentals	00:24:00
Module 03: CRM Strategies
	CRM Strategies	00:33:00
Module 04: Data Analysis in CRM
	Data Analysis in CRM	00:28:00
Module 05: CRM Databases
	CRM Databases	00:21:00
Module 06: Deepening Customer Relationship
	Deepening Customer Relationship	00:23:00
Module 07: Handling Customer Complaints
	Handling Customer Complaints	00:22:00
Module 08: Future of CRM
	Future of CRM	00:25:00
Assignment
	Assignment – Customer Relationship Management	2 weeks, 1 day