Admin Support Assistant – QLS Endorsed

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Course Overview

Do you ever feel like your role as an administrative support assistant could be more than just answering phones and scheduling appointments? Do you dream of expanding your skillset and taking on more responsibility within the healthcare field? If so, this course is designed specifically for you! Gain a deeper understanding of healthcare terminology, procedures, and regulations. This newfound knowledge will empower you to answer patient questions with accuracy and provide more informed support to your team.

Admin Support Assistant – (QLS) Endorsed course equips you to become a key player in the administrative support field. This course teaches you how to represent your boss and company. This course will transfer you from a newbie to a skilled and confident administrative assistant. After taking this course, you will become an expert in communication, from writing clear and effective emails to conducting professional phone calls.

Gain special skills and excel in a dynamic and supportive work environment.

Learning Outcomes:

By the end of this course, you will be able to know:

Business Etiquette
Mail Services and Shipping
Travel Arrangements
Organising Meetings and Conferences
Time management
Business Writing Skills

Please Note: Thames College is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.

Why Choose Thames College?

Thames College offers you the benefit of —

Who Is This Course For?

A wide range of people interested in administrative professions are targeted by the Admin Support Assistant course. This course can prepare you for success whether you are eager to get started in the industry, are looking to switch from another area, or are new to the administrative profession and want to expand your skill set. Enrolling will provide you with the fundamental understanding and useful skills that administrative professionals need on a daily basis.

Certificate of Achievement

Quality Licence Scheme Endorsed Certificate of Achievement

Upon successful completion of this course, you will receive a free original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered for free. It should be noted that students who live outside the UK must pay a £10 postage fee.

CPD Certification

After successfully completing the assessment of this course, you can apply for the CPD accredited certificates. The PDF version is only £2.99 and the Hardcopy version will cost you £8.99.

Disclaimer

The [course_title] course has been endorsed under the Quality Licence Scheme. This means that One Education has undergone an external quality check to ensure that the organisation and the courses it offers meet defined quality criteria. The completion of this [course_title] course alone does not lead to a regulated qualification but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the [course_title] course have been benchmarked at Level 5 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The [course_title] course itself has been designed by One Education to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications.

The Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

Requirements

No formal entry requirements! No prerequisites or relevant experience is required!

This course is accessible to anyone with an eagerness to learn. All you require is—

Career Path

Admin Support Assistant: approx 20000£ per annum
Executive Assistant/Legal Assistant/Medical Assistant: approx 20000£ – 40000£ per annum
Office Manager: approx 30000£ – 50000£ per annum

Course Curriculum

Admin Support Assistant
Module 1: Introduction to Admin Support Assistant
	Module 1: Introduction to Admin Support Assistant	00:17:00
Module 2: Business Telephone Skills
	Module 2: Business Telephone Skills	00:19:00
Module 3: Representing Your Boss and Company
	Module 3: Representing Your Boss and Company	00:34:00
Module 4: Business Etiquette
	Module 4: Business Etiquette	00:19:00
Module 5: Mail Services and Shipping
	Module 5: Mail Services and Shipping	00:34:00
Module 6: Travel Arrangements
	Module 6: Travel Arrangements	00:25:00
Module 7: Organising Meeting and Conferences
	Module 7: Organising Meeting and Conferences	00:25:00
Module 8: Diary Management and Note taking
	Module 8: Diary Management and Note taking	00:21:00
Module 9: Time Management
	Module 9: Time Management	00:35:00
Module 10: Record Keeping and Filing Systems
	Module 10: Record Keeping and Filing Systems	00:30:00
Module 11: Business Writing Skills
	Module 11: Business Writing Skills	00:42:00
Module 12: Organisational Skills
	Module 12: Organisational Skills	00:25:00
Module 13: Communication Skills
	Module 13: Communication Skills	00:27:00
Module 14: Customer Service
	Module 14: Customer Service	00:18:00
Module 15: Effective Planning and Scheduling
	Module 15: Effective Planning and Scheduling	00:48:00
Module 16: Invoicing/Petty Cash
	Module 16: Invoicing/Petty Cash	00:27:00
Final Quiz Exam
	Final Quiz Exam – Admin Support Assistant	00:10:00
Assignment
	Optional Assignment – Admin Support Assistant	1 week