Advance Windows 10 Troubleshooting for IT HelpDesk
Overview
Slow Windows devices, startup errors, domain issues, and legacy apps can disrupt offices, schools, and businesses when support teams lack a clear troubleshooting process. Lloyds Bank’s 2025 Essential Digital Skills report found that 7.1 million UK labour-force adults, or 18%, lack the digital skills needed for work. The Windows 10 Troubleshooting Course gives learners an online route into virtual labs, Hyper-V, installation media, bootable USB tools, startup faults, stuck services, performance optimisation, Active Directory basics, domain trust issues, and file-system errors.
Microsoft ended Windows 10 support on 14 October 2025, so this course is best paired with Windows 11 and Microsoft 365 learning. Ideal for helpdesk learners, junior technicians, and desktop support staff, it supports UK career interests in service desk, support, and IT operations.
Key Benefits Included
► Accredited by CPD
► Instant Access
► 24/7 Learning Assistance
► Self-paced learning and laptop, tablet, smartphone-friendly
► Fully online, interactive course with audio voiceover
► Developed by qualified professionals in the field
Learning Outcomes
This Windows 10 Troubleshooting Course helps learners build diagnostic knowledge for IT helpdesk, service desk and desktop support tasks..
► Set up virtual test labs using Hyper-V and virtual machines
► Create Windows 10 bootable media using GUI and command-line tools.
► Troubleshoot stuck services, frozen applications and logoff issues
► Monitor CPU, memory and disk usage to find performance problems
► Review startup applications, unwanted services and disk cleanup methods
Who is This Course For?
This Windows 10 troubleshooting course online is ideal for learners building IT helpdesk knowledge for older Windows devices, legacy software and user-profile support.
► IT helpdesk learners building troubleshooting confidence
► Service desk analysts supporting Windows users
► Desktop support trainees working with PC issues
► Technical support beginners learning diagnostic steps
► Junior IT staff supporting older Windows environments
Certification
CPD Certification
After successfully completing the assessment of this course, you can apply for the CPD accredited certificates.
PDF certificate: £9.99
Hardcopy certificate: £15.99
Career Opportunities
This course supports IT helpdesk and desktop support learning for legacy Windows 10 environments. Windows 10 support ended on 14 October 2025; UK IT Support Technician salaries commonly range from £24,000–£36,000.
► IT Helpdesk Support Technician: £24,000–£36,000 per year
► IT Support Technician: £24,000–£36,000 per year
► Service Desk Analyst: £21,000–£35,000 per year
► First Line Support Analyst: £21,000–£30,000 per year
► Second Line Support Analyst: £25,000–£38,000 per year
Course Curriculum
The course covers a wide range of essential topics, including:
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Course Curriculum
| Section 01: Course Introduction | |||
| Introduction | 00:02:00 | ||
| Section 02: Prepare Virtual Test Lab | |||
| Install Hyper-V on Local System | 00:02:00 | ||
| Create Virtual Machine (VM) | 00:02:00 | ||
| Download Free Evaluation Windows 10 Image | 00:02:00 | ||
| Section 03: Installing Windows OS with Multiple Media | |||
| Installing Windows 10 | 00:06:00 | ||
| Make USB Bootable with GUI Tool | 00:07:00 | ||
| Make USB Bootable with Command (CLI Tool) | 00:05:00 | ||
| Access Boot Menu | 00:03:00 | ||
| Hyper-V Interface Overview | 00:05:00 | ||
| Increase Disk and Memory of Virtual Machine | 00:07:00 | ||
| Use of Snapshot (Time Saving) | 00:03:00 | ||
| Section 04: System Troubleshooting without Reboot | |||
| Fix Stuck Windows Service | 00:11:00 | ||
| Fix ‘Not Responding’ Application or Desktop Error | 00:03:00 | ||
| Logoff Another User from Local System | 00:03:00 | ||
| Logoff user Remotely through PowerShell | 00:02:00 | ||
| Delay in Replication of Assigned Permission on Client | 00:03:00 | ||
| Fix Domain Trust issue without Re-joining & Reboot | 00:05:00 | ||
| Section 05: Optimize System Performance (Fix Slowness Issue) | |||
| Monitor CPU, Memory & HDD Utilization (Task Manager & Resource Monitor) | 00:06:00 | ||
| Find & Kill High Utilization Process | 00:02:00 | ||
| Check Recently System Uptime and Reboot | 00:03:00 | ||
| Uninstall Unwanted Applications | 00:03:00 | ||
| Run Disk Cleanup (Remove Not Required System Files) | 00:06:00 | ||
| Deep Cleaning Through TreeSize Free Tool | 00:06:00 | ||
| Disable Startup Applications (Speed Up Booting Time) | 00:02:00 | ||
| Disable Unwanted Startup Services (MSCONFIG) | 00:03:00 | ||
| Section 06: Active Directory Server Setup (Optional) | |||
| Module Introduction | 00:02:00 | ||
| Create Virtual Machine for Server 2019 | 00:02:00 | ||
| Install Windows Server 2019 | 00:03:00 | ||
| Rename System Name | 00:02:00 | ||
| Server Manager Introduction | 00:02:00 | ||
| Install Active Directory Role | 00:03:00 | ||
| Promote Active Directory Domain Controller | 00:06:00 | ||
| Set Static IP Address | 00:03:00 | ||
| Section 07: Active Directory Introduction | |||
| Active Directory Users and Computers (ADUC) | 00:04:00 | ||
| Active Directory Administrative Center (ADAC) | 00:03:00 | ||
| Create Active Directory User | 00:06:00 | ||
| Join System in Active Directory Domain | 00:04:00 | ||
| Computer Account Introduction & Solution | 00:05:00 | ||
| Info about Default Quota for Rejoining System | 00:02:00 | ||
| Check Password Expiration and Account Status | 00:02:00 | ||
| Section 08: File System Related Troubleshooting | |||
| Recycle Bin Settings | 00:02:00 | ||
| Cleanup Recycle Bin Data of Multiple Users Profile (Advance) | 00:08:00 | ||
| Close Locked Open Files on File Server | 00:06:00 | ||
| How to Fix Filename Is Too Long Issue | 00:04:00 | ||
| Section 09: Resources | |||
| Resources | 00:05:00 | ||
| Assignment | |||
| Assignment -Advance Windows 10 Troubleshooting for IT HelpDesk | 00:00:00 | ||
Certificate of Achievement
Upon completion, you will receive a CPD-accredited certificate recognised globally. Choose from:
Pdf Certificate & Transcript £7.99
Hardcopy Certificate & Transcript £17.99
This certification validates your knowledge and skills, boosting your employability in healthcare.
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