Advanced Medical Reception and Clinical Administration Professional Skills
Course Overview This advanced course is designed to develop highly skilled medical receptionists and clinical administrators capable of working confidently …
128 Students
Course Overview
This advanced course is designed to develop highly skilled medical receptionists and clinical administrators capable of working confidently in fast-paced healthcare environments. It focuses on advanced patient coordination, clinical administration, compliance, and professional communication. Learners gain the expertise required to support clinical teams, manage complex administrative tasks, and deliver high-quality, patient-centred services in healthcare settings.
Duration: 1 week, 1 day | Level: Intermediate | Language: English
Please Note: Thames College is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.
What You'll Learn
- Advanced roles and responsibilities in medical reception and clinical administration
- Patient registration, triage support, and appointment management systems
- Professional communication with patients, clinicians, and multidisciplinary teams
- Advanced medical terminology and clinical documentation handling
- Accurate patient record management and digital healthcare systems
- Confidentiality, GDPR, and information governance compliance
- Managing patient flow, referrals, and clinic operations efficiently
- Handling complaints, safeguarding concerns, and sensitive situations
- Supporting clinical teams with operational and administrative excellence
- Health & safety, infection control, and risk awareness in healthcare settings
Exclusive Offer
What You'll Get
- Advanced knowledge of medical reception and clinical administration
- Practical skills for managing patient services and clinic operations
- Tools to ensure compliance, confidentiality, and service efficiency
- Real-world case studies and scenario-based learning
- Career-ready skills for GP practices, hospitals, clinics, and private healthcare
- Certificate of completion to enhance employability and professional credibility
Frequently Asked Questions
Q: Is prior experience in medical reception or healthcare administration required?
A: No. The course starts with core concepts and progresses to advanced professional-level skills.
Q: Is this course suitable for NHS and private healthcare environments?
A: Yes. It is designed for both public and private healthcare settings.
Q: Does the course include data protection and confidentiality training?
A: Yes. GDPR, confidentiality, and ethical practice are key areas of focus.
Q: Will this course prepare me for senior reception or clinical administration roles?
A: Absolutely. The course develops advanced skills suitable for progression and leadership-level responsibilities.
Course Curriculum
| Medical Receptionist | |||
| Module 01: Introduction to Medical Secretary | 00:19:00 | ||
| Module 02: Organise Schedules | 00:20:00 | ||
| Module 03: Business Telephone Skills | 00:21:00 | ||
| Module 04: Maintaining Medical Records | 00:22:00 | ||
| Module 05: Effective Filing Systems in Medical Offices | 00:19:00 | ||
| Module 06: Confidentiality in a Medical Environment | 00:17:00 | ||
| Module 07: Controlling Stocks and Supplies | 00:11:00 | ||
| Module 08: Medical Jargon and Terminology | 00:28:00 | ||
| Module 09: Maintaining Workplace Safety | 00:23:00 | ||
| Module 10: Time Management | 00:25:00 | ||
| Module 11: Information Technology in Health Care | 00:16:00 | ||
| Module 12: Legal aspects and Ethics | 00:22:00 | ||
| Assignment | |||
| Assignment – Medical Receptionist | 1 week, 1 day | ||
Certificate of Achievement
Upon completion, you will receive a CPD-accredited certificate recognised globally. Choose from:
Pdf Certificate & Transcript £7.99
Hardcopy Certificate & Transcript £17.99
This certification validates your knowledge and skills, boosting your employability in healthcare.
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