Barista & Waiter with Service Excellence & Hospitality Skills Training
Course Overview
The Barista & Waiter with Service Excellence & Hospitality Skills Training course offers a comprehensive introduction to coffee preparation, table service, and professional hospitality practices. This programme combines barista techniques with waiter service skills to equip learners with the knowledge and confidence required to deliver exceptional customer experiences in cafés, restaurants, and hospitality settings.
Duration: 2 weeks, 3 days | Level: Intermediate | Language: English
Please Note: Thames College is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.
What You'll Learn
- Fundamentals of coffee brewing and espresso preparation
- Milk steaming, frothing, and basic latte art techniques
- Preparation of popular coffee beverages and hot drinks
- Food and beverage service etiquette for restaurants and cafés
- Table setting, order taking, and meal service procedures
- Customer service skills and effective communication techniques
- Handling customer complaints and providing service excellence
- Use and maintenance of barista equipment and service tools
- Workplace hygiene, safety, and professionalism
- Teamwork, time management, and operational efficiency in hospitality
Exclusive Offer
What You'll Get
- Comprehensive self-paced online learning materials
- Expert-designed modules covering barista skills, waiter service, and hospitality
- Practical insights for real-world café and restaurant operations
- Certificate of completion upon successful course completion
- Flexible learning suitable for beginners and professionals
Frequently Asked Questions
Q: Who is this course suitable for?
A: This course is ideal for beginners, aspiring baristas, wait staff, hospitality professionals, and anyone interested in service excellence.
Q: Do I need prior experience in hospitality or barista work?
A: No prior experience is required. The course starts with foundational concepts and progresses to practical service skills.
Q: Is this course accredited?
A: This is a professional training course designed for skill and knowledge development and does not lead to a regulated qualification.
Q: How long does the course take to complete?
A: The course is self-paced, allowing learners to study according to their own schedule.
Q: Will I receive a certificate?
A: Yes, learners will receive a certificate upon successful completion of the course.
Q: Can this course support career development?
A: Yes, it can support entry-level roles, career progression, or further training in barista work, restaurant service, hospitality, and customer service industries.
Course Curriculum
| Section 01: Introduction to Coffee | |||
| Coffee Tree and Brief History of Coffee | 00:15:00 | ||
| Coffee Varieties | 00:20:00 | ||
| Coffee Growing and Harvest | 00:06:00 | ||
| Coffee Processing Methods | 00:08:00 | ||
| Coffee Grading | 00:09:00 | ||
| First, Second and Third Wave of Coffee | 00:11:00 | ||
| Coffee Defects and Sorting | 00:06:00 | ||
| Section 02: Espresso Machine | |||
| Introduction to Espresso Machine | 00:21:00 | ||
| Manual, Semi-Auto and Full Auto (Volumetric) Espresso Machines | 00:05:00 | ||
| Working Principles of Volumetric Machines | 00:02:00 | ||
| Espresso Machines Boiler Types | 00:05:00 | ||
| Section 03: Espresso Grinder | |||
| Espresso Grinder | 00:10:00 | ||
| Grinder Burrs | 00:03:00 | ||
| How to Adjust the Grinder? | 00:03:00 | ||
| Section 04: Introduction to Espresso & Espresso Mechanics | |||
| Dosing | 00:02:00 | ||
| Distribution | 00:02:00 | ||
| Tamping and Tampers | 00:13:00 | ||
| Inserting the Portafilter | 00:03:00 | ||
| Starting the Pump | 00:01:00 | ||
| Flushing the Group and Cleaning the Portafilter | 00:02:00 | ||
| What is Naked Portafilter? Why is it used? | 00:02:00 | ||
| The Importance of Water | 00:04:00 | ||
| Section 05: Let's Wrap Up | |||
| Understanding Time Concept and Practices | 00:15:00 | ||
| Under and Over Extraction | 00:10:00 | ||
| Chanelling | 00:11:00 | ||
| Section 06: Milk Frothing | |||
| Steam Boiler and Steam Wand | 00:04:00 | ||
| Milk Selection | 00:06:00 | ||
| Milk Frothing and Heat Targets | 00:17:00 | ||
| Milk Splitting | 00:04:00 | ||
| The Difference Between Cappuccino and Latte Foam | 00:05:00 | ||
| Section 07: Latte Art | |||
| First Half | 00:05:00 | ||
| Second Half | 00:07:00 | ||
| Maneuvers | 00:04:00 | ||
| Heart – Positioning and Cutting | 00:01:00 | ||
| Pouring Workouts | 00:07:00 | ||
| Section 08: Menu | |||
| Espresso Variations | 00:04:00 | ||
| Espresso with Water | 00:03:00 | ||
| Espresso with Milk | 00:15:00 | ||
| Espresso with Ice | 00:03:00 | ||
| Section 09: Behind The Bar | |||
| Coffee Bar Layout | 00:07:00 | ||
| Work Flow | 00:06:00 | ||
| Clothing & Apparel | 00:04:00 | ||
| Hygiene | 00:03:00 | ||
| Real Life Scenarios and Simulation | 00:07:00 | ||
| Espresso Machine Cleaning and Maintenance | 00:11:00 | ||
| Assignment | |||
| Assignment – Barista Training | 2 weeks, 3 days | ||
Certificate of Achievement
Upon completion, you will receive a CPD-accredited certificate recognised globally. Choose from:
Pdf Certificate & Transcript £7.99
Hardcopy Certificate & Transcript £17.99
This certification validates your knowledge and skills, boosting your employability in healthcare.
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