Business English and Communication

Overview Improve workplace confidence with the Business English and Communication course from Thames College. The Department for Education’s Employer Skills …

4.8 4.8 Rating ( 15 Reviews )

206 Students

i Last Updated: 24th August 2026

◎ English

Flexible Schedule

Overview

Improve workplace confidence with the Business English and Communication course from Thames College. The Department for Education’s Employer Skills Survey 2024 reported that 12% of employers had skills gaps, with around 1,078,300 employees affected in England. This QLS Level 5 course helps learners build clearer business English, office writing, meeting language, presentations, listening, speaking and client-facing communication.

Poor workplace communication can weaken emails, meetings, customer conversations and team relationships. This training helps you write clearer messages, speak with confidence and use suitable language in UK business settings. After completion, you may explore roles such as Business Communications Specialist, Executive Assistant, Marketing Coordinator, Sales Representative, Customer Service Manager or Office Administrator.

Enrol today and study online with flexible access and certificate options for career growth online.

Key Benefits Included

► Accredited by CPD
► Endorsed by QLS (Quality Licence Scheme)
► Instant Access
► 24/7 Learning Assistance
► Self-paced learning and laptop, tablet, smartphone-friendly
► Fully online, interactive course with audio voiceover
► Developed by qualified professionals in the field

Sneak Peek

Learning Outcomes

This course builds business English, workplace writing, speaking confidence and communication knowledge for office and customer-facing learners.

By the end of this course, learners will be able to:

► Use clear business English for workplace communication and office tasks.
► Write emails, messages and documents with better business structure.
► Communicate ideas clearly during meetings, calls and workplace discussions.
► Apply business etiquette in formal and customer-facing communication situations.
► Improve speaking confidence for presentations, sales and team conversations.
► Recognise communication barriers and respond with clear workplace language.

Who is This Course For?

This course suits learners wanting stronger business English, workplace writing and communication confidence for UK roles online.

► Beginners wanting to study Business English and Communication online from home.
► Office staff improving emails, calls and workplace communication knowledge.
► Customer service learners building clearer client communication and response skills.
► Sales learners improving business speaking, listening and presentation confidence.
► Career changers preparing for UK office and communication-based roles.
► International learners improving English for business and workplace settings.

Certification

CPD Certification

After successfully completing the assessment of this Business English and Communication course, you can apply for the CPD accredited certificates.
PDF certificate: £9.99
Hardcopy certificate: £15.99

Endorsed Certificate of Achievement from the Quality Licence Scheme

Upon successful completion of the Business English and Communication course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of —
► 139 GBP within UK
► 149 GBP for International Delivery — Postal Fees Included

Please Note: Thames College is a One Education approved resale partner for Quality Licence Scheme Endorsed courses

Career Opportunities

This course can support UK office, customer service, sales, administration and communication career routes where clear business English is valued.

► Business Communications Specialist — Average UK salary: £25,000–£45,000 per year
► Executive Assistant — Average UK salary: £30,000–£60,000 per year
► Marketing Coordinator — Average UK salary: £25,000–£45,000 per year
► Sales Representative — Average UK salary: £20,000–£40,000 per year
► Customer Service Manager — Average UK salary: £30,000–£60,000 per year
► Office Administrator — Average UK salary: £22,000–£32,000 per year

Course Curriculum

The course covers a wide range of essential topics, including:

Module 01: Business Writing Skills

Module 02: The Basics of Grammar

Module 03: The Basics of Sentences

Module 04: Sentence Structure

Module 05: Questions

Module 06: Punctuation and Capitalisation

Module 07: Spelling

Module 08: Common Mistakes and Ways to Improve

Module 09: Communication Skills

Module 10: Business Telephone Skills

Module 11: Customer Service

Excellent

4.8 Average - 15 Reviews

★ Reviews

This course helped me improve my business writing, grammar and workplace communication. The telephone skills and customer service modules were especially useful for office-based roles.

A clear and well-arranged course for improving business English. I liked the focus on sentence structure, spelling, punctuation and communication skills for workplace situations.

Course Curriculum

Business English and Communication
	Module 1: Business Writing Skills	00:42:00
	Module 2: The Basics of Grammar	00:13:00
	Module 3: The Basics of Sentence	00:08:00
	Module 4: Structure of Sentence	00:16:00
	Module 5: Question	00:11:00
	Module 6: Punctuation & Capitalisation	00:21:00
	Module 7: Spelling	00:24:00
	Module 8: Common Mistakes & Ways to Improve	00:18:00
	Module 9: Communication Skills	00:27:00
	Module 10: Business Telephone Skills	00:21:00
	Module 11: Customer Service	00:18:00
Assignment
	Assignment – Business English and Communication	2 weeks, 2 days
Leave a review on Trustpilot
	Leave a review on Trustpilot	00:00:00

Certificate of Achievement

Upon completion, you will receive a CPD-accredited certificate recognised globally. Choose from:

Pdf Certificate & Transcript £7.99
Hardcopy Certificate & Transcript £17.99

This certification validates your knowledge and skills, boosting your employability in healthcare.

Course Reviews

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1. What is a Business English and Communication course? +

A Business English and Communication course helps learners improve workplace language, business writing, grammar, speaking and customer communication. It supports people who want to write clearer messages, speak more confidently and communicate better in office or business settings.

2. Is Business English and Communication suitable for beginners? +

Yes, this course is suitable for beginners who want to improve workplace English step by step. It covers grammar, sentence structure, spelling, punctuation, writing skills, telephone communication and customer service, making it useful for new learners.

3. What will I learn in this Business English course? +

You will learn business writing, basic grammar, sentence structure, questions, punctuation, capitalisation, spelling, common writing mistakes, communication skills, telephone skills and customer service language. These topics support clearer workplace communication and stronger written English.

4. Why is Business English important at work? +

Business English is important because clear communication supports emails, reports, calls, meetings and customer conversations. Stronger workplace English can help reduce confusion, improve confidence and create better communication between colleagues, clients and business contacts.

5. What is the difference between English and Business English? +

General English focuses on everyday language, while Business English focuses on workplace communication. Business English includes emails, calls, meetings, customer service, formal writing and clear language used in offices, companies and business conversations.