Complete Office Administration Online Course
Course Overview
Have you ever wondered how busy offices maintain order and efficiency? Everything is kept on course by the efforts of competent administrators.
You can acquire the practical skills necessary for success in office and administrative roles with the help of the Complete Office Administration Online Course. You will gain expertise in call management, scheduling, document handling, professional email writing, and team support.
Along with basic bookkeeping and payroll knowledge, the course covers necessary tools like Microsoft Word, Excel, and Outlook, making you more competent and self-assured in any workplace.
This course offers a clear and useful route into office administration and business support, regardless of your career stage.
Duration: 4 day, 4 hours | Level: Intermediate | Language: English
What You'll Learn
By the end of this office administration course online, you’ll be able to:
- Handle calls, emails, and visitors professionally
- Organise meetings, schedules, and office tasks efficiently
- Create and manage business documents and records
- Write clear, professional emails and business letters
- Deliver excellent customer service in a workplace setting
- Use Microsoft Word, Excel, and Outlook with confidence
- Understand basic bookkeeping and payroll processes
- Work more efficiently and stay organised under pressure
Career Pathway
- Build your administrative foundation: Complete this Office Administration course to develop skills in communication, organisation, scheduling, document management, and essential office tools.
- Step into entry-level roles: Use these skills to explore opportunities such as Administrative Assistant, Office Administrator, Receptionist, Office Coordinator, or Customer Service Assistant.
- Gain practical experience: Support daily office operations, manage communications, organise records, assist teams, and handle basic payroll or accounts tasks.
- Strengthen your workplace skills: Build confidence in multitasking, time management, and professional communication — key abilities for any office environment.
- Advance your opportunities: With experience, progress into roles such as Payroll or Accounts Support, senior administrative positions, or office management, across industries where administrative skills are always in demand.
Exclusive Offer
Who Is This Course For?
This course is ideal for:
- Beginners starting an office or admin career
- Aspiring Administrative Assistants or Office Administrators
- People returning to work
- Professionals who want to improve organisation and communication
- Anyone who wants a stable, flexible career path
Why This Course Works?
Many courses overload you with information — this one focuses on what truly matters for real work.
You’ll gain practical office skills, build confidence in handling everyday tasks, and improve your organisation and communication abilities. The knowledge you develop is useful across multiple industries, making it highly valuable for your career.
If you’re looking for a simple, practical, and career-focused office administration course, this is a smart place to start.
Course Design
The course is delivered fully online, so you can study whenever it suits you — no deadlines, no pressure.
You’ll learn through:
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessments
This structure helps you learn faster while keeping things simple and manageable.
Requirements
You only need:
- A device with internet access
- Basic English understanding
- Willingness to learn
- Age 16 and above
Frequently Asked Questions
Q:Is this office administration course suitable for beginners?
A: Yes — it’s designed for beginners and helps you build practical admin skills step by step.
Q: Will I learn Microsoft Office skills?
A: Yes — you’ll gain hands-on experience with Microsoft Word, Excel, and Outlook, essential for office roles.
Q: Can I study online at my own pace?
A: Yes — the course is fully flexible, so you can learn whenever it suits your schedule.
Q: Will I receive a certificate after completion?
A: Yes — you’ll receive a recognised certificate to support your career in office administration.
Q: What jobs can I apply for after this course?
A: You can pursue roles such as Office Administrator, Administrative Assistant, Receptionist, or Customer Service Assistant across various industries.
Course Curriculum
| Admin Support | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Getting Organized (I) | 01:00:00 | ||
| Module Three – Getting Organized (II) | 01:00:00 | ||
| Module Four – Managing Time | 01:00:00 | ||
| Module Five – Getting It All Done On Time | 01:00:00 | ||
| Module Six – Special Tasks | 01:00:00 | ||
| Module Seven – Verbal Communication Skills | 01:00:00 | ||
| Module Eight – Non-Verbal Communication Skills | 01:00:00 | ||
| Module Nine – Empowering Yourself | 01:00:00 | ||
| Module Ten – The Team of Two | 01:00:00 | ||
| Module Eleven – Taking Care of Yourself | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Business Writing | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Working with Words | 01:00:00 | ||
| Module Three – Constructing Sentences | 01:00:00 | ||
| Module Four – Creating Paragraphs | 01:00:00 | ||
| Module Five – Writing Meeting Agendas | 01:00:00 | ||
| Module Six – Writing E-mails | 01:00:00 | ||
| Module Seven – Writing Business Letters | 01:00:00 | ||
| Module Eight – Writing Proposals | 01:00:00 | ||
| Module Nine – Writing Reports | 01:00:00 | ||
| Module Ten – Other Types of Documents | 01:00:00 | ||
| Module Eleven – Proofreading and Finishing | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Bookkeeping & Payroll Management | |||
| Module One – Introduction | 00:30:00 | ||
| Module Two – Basic Terminology | 01:00:00 | ||
| Module Three – Basic Terminology (II) | 01:00:00 | ||
| Module Four – Accounting Methods | 01:00:00 | ||
| Module Five – Keeping Track of Your Business | 01:00:00 | ||
| Module Six – Understanding the Balance Sheet | 01:00:00 | ||
| Module Seven – Other Financial Statements | 01:00:00 | ||
| Module Eight – Payroll Accounting Terminology | 01:00:00 | ||
| Module Nine – End of Period Procedures | 01:00:00 | ||
| Module Ten – Financial Planning, Budgeting and Control | 01:00:00 | ||
| Module – Eleven Auditing | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Customer Service and Telephone Handling | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Aspects of Phone Etiquette | 01:00:00 | ||
| Module Three – Using Proper Phone Language | 01:00:00 | ||
| Module Four – Eliminate Phone Distractions | 01:00:00 | ||
| Module Five – Inbound Calls | 01:00:00 | ||
| Module Six – Outbound Calls | 01:00:00 | ||
| Module Seven – Handling Rude or Angry Callers | 01:00:00 | ||
| Module Eight – Handling Interoffice Calls | 01:00:00 | ||
| Module Nine – Handling Voicemail Messages | 01:00:00 | ||
| Module Ten – Methods of Training Employees | 01:00:00 | ||
| Module Eleven – Correcting Poor Telephone Etiquette | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Microsoft Word | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Document | 01:00:00 | ||
| Module Five – Basic Editing Tasks | 01:00:00 | ||
| Module Six – Basic Formatting Tasks | 01:00:00 | ||
| Module Seven – Formatting Paragraphs | 01:00:00 | ||
| Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
| Module Nine – Working with Styles | 01:00:00 | ||
| Module Ten – Formatting the Page | 01:00:00 | ||
| Module Eleven – Sharing Your Document | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Activities- Microsoft Word for Beginners | 00:00:00 | ||
| Microsoft Excel | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening Excel | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Worksheet | 01:00:00 | ||
| Module Five – Viewing Excel Data | 01:00:00 | ||
| Module Six – Building Formulas | 01:00:00 | ||
| Module Seven – Using Excel Functions | 01:00:00 | ||
| Module Eight – Using Quick Analysis | 01:00:00 | ||
| Module Nine – Formatting Your Data | 01:00:00 | ||
| Module Ten – Using Styles, Themes, and Effects | 01:00:00 | ||
| Module Eleven – Printing and Sharing Your Workbook | 01:00:00 | ||
| Module Twelve – Wrapping Up | 01:00:00 | ||
| Activities – Microsoft Excel for Beginner Learners | 00:00:00 | ||
| Microsoft PowerPoint | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening PowerPoint | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Presentation | 01:00:00 | ||
| Module Five – Working with Text | 01:00:00 | ||
| Module Six – Formatting Text and Paragraphs | 01:00:00 | ||
| Module Seven – Adding Pictures | 01:00:00 | ||
| Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
| Module Nine – Working with Transitions and Animations | 01:00:00 | ||
| Module Ten – Setting Up Your Slide Show | 01:00:00 | ||
| Module Eleven – Showtime! | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Activities-Microsoft PowerPoint for Beginners | 00:00:00 | ||
| Microsoft Access | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening and Closing Access | 01:00:00 | ||
| Module Three – An Introduction to Databases | 01:00:00 | ||
| Module Four – Sharing Data Using Apps | 01:00:00 | ||
| Module Five – Working in Your App | 01:00:00 | ||
| Module Six – An Introduction to Desktop Databases | 01:00:00 | ||
| Module Seven – Performing Basic Table Tasks | 01:00:00 | ||
| Module Eight – Working with Fields | 01:00:00 | ||
| Module Nine – Working with Table Relationships | 01:00:00 | ||
| Module Ten – An Introduction to Queries, Forms, and Reports | 01:00:00 | ||
| Module Eleven – Protecting Your Data | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Activities – Microsoft Access for Beginners | 00:00:00 | ||
| Microsoft Outlook | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening and Closing Outlook | 01:00:00 | ||
| Module Three – Understanding the Interface | 01:00:00 | ||
| Module Four – Working with the Message List and the Reading Pane | 01:00:00 | ||
| Module Five – Using Message List Commands | 01:00:00 | ||
| Module Six – Creating a New Email | 01:00:00 | ||
| Module Seven – Managing Email | 01:00:00 | ||
| Module Eight – Searching for Items | 01:00:00 | ||
| Module Nine – An Introduction to the Calendar | 01:00:00 | ||
| Module Ten – An Introduction to Tasks | 01:00:00 | ||
| Module Eleven – An Introduction to Contact | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Activities – Microsoft Outlook for Beginners | 00:00:00 | ||
| Recommended Reading | |||
| Recommended Reading : Office Skills and Administration | 00:00:00 | ||
| Mock Exam | |||
| Mock Exam – Complete Office Administration Online Course | 00:30:00 | ||
| Final Exam | |||
| Final Exam – Complete Office Administration Online Course | 00:30:00 | ||
| Refer a Friend | |||
| Refer a Friend and Claim One Course for FREE | 00:00:00 | ||
Certificate of Achievement
Upon completion, you will receive a CPD-accredited certificate recognised globally. Choose from:
Pdf Certificate & Transcript £7.99
Hardcopy Certificate & Transcript £17.99
This certification validates your knowledge and skills, boosting your employability in healthcare.
