Comprehensive Medical Reception and Clinical Administration Skills Development
Course Overview This comprehensive course prepares learners for professional roles in medical reception and clinical administration across healthcare settings. It …
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Course Overview
This comprehensive course prepares learners for professional roles in medical reception and clinical administration across healthcare settings. It focuses on patient-facing responsibilities, administrative accuracy, and effective support for clinical teams. Learners develop essential skills in medical reception, appointment management, healthcare documentation, confidentiality, and professional communication to ensure efficient and patient-centred healthcare services.
Duration: 1 week, 1 day | Level: Intermediate | Language: English
Please Note: Thames College is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.
What You'll Learn
- Roles and responsibilities of medical receptionists and clinical administrators
- Patient registration, appointment scheduling, and reception management
- Professional communication with patients, carers, and healthcare professionals
- Medical terminology and understanding clinical documentation
- Maintaining accurate patient records and healthcare data management
- Confidentiality, GDPR, and information governance in healthcare
- Managing patient flow, referrals, and multidisciplinary coordination
- Handling patient enquiries, complaints, and service issues professionally
- Supporting clinical teams with administrative and operational tasks
- Health & safety, safeguarding, and infection control awareness
Exclusive Offer
What You'll Get
- Comprehensive knowledge of medical reception and clinical administration practices
- Practical skills for patient interaction, scheduling, and documentation
- Tools to maintain confidentiality, compliance, and service efficiency
- Real-world case studies and scenario-based learning
- Transferable skills for roles in GP practices, hospitals, clinics, and private healthcare
- Certificate of completion to support career progression and employability
Frequently Asked Questions
Q: Do I need prior healthcare experience?
A: No. The course begins with foundational concepts and progresses to advanced administrative skills.
Q: Is this course suitable for NHS and private healthcare settings?
A: Yes. The skills apply across GP surgeries, hospitals, clinics, and private practices.
Q: Does the course include GDPR and confidentiality training?
A: Absolutely. Patient confidentiality, GDPR, and ethical practice are key components.
Q: Will this course help me work confidently in a clinical environment?
A: Yes. It builds confidence in patient communication, record keeping, and clinical support.
Course Curriculum
| Medical Receptionist Course - Updater Version | |||
| Module 01: Introduction to Medical Secretary | 00:19:00 | ||
| Module 02: Organise Schedules | 00:20:00 | ||
| Module 03: Business Telephone Skills | 00:21:00 | ||
| Module 04: Maintaining Medical Records | 00:22:00 | ||
| Module 05: Effective Filing Systems in Medical Offices | 00:19:00 | ||
| Module 06: Confidentiality in a Medical Environment | 00:17:00 | ||
| Module 07: Controlling Stocks and Supplies | 00:11:00 | ||
| Module 08: Medical Jargon and Terminology | 00:28:00 | ||
| Module 09: Maintaining Workplace Safety | 00:23:00 | ||
| Module 10: Time Management | 00:25:00 | ||
| Module 11: Information Technology in Health Care | 00:16:00 | ||
| Module 12: Legal aspects and Ethics | 00:22:00 | ||
| Assignment | |||
| Assignment – Medical Receptionist | 1 week, 1 day | ||
Certificate of Achievement
Upon completion, you will receive a CPD-accredited certificate recognised globally. Choose from:
Pdf Certificate & Transcript £7.99
Hardcopy Certificate & Transcript £17.99
This certification validates your knowledge and skills, boosting your employability in healthcare.
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Level
Number of Units
Duration
Course Type
- Original price was: £2,799.00.£200.00Current price is: £200.00.
- 1 year
- Advanced
- Number of Units13
- Number of Quizzes0
- 1 week, 1 day Gift this course
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