Dealing with Conflict at Work
Course Overview
You’ll have an arsenal of skills to lock down your desired career after completing this [course_title] course. Moreover, you will have access to all of the materials in this course for free for a whole year and learn a multitude of highly coveted skills to move up the corporate ladder.
With this comprehensive [course_title] course, you’ll have all of your questions answered and all of the necessary expertise under your belt. Apart from setting you up for success, this course offers numerous advantages to make your learning experience more pleasurable and less stressful. So, add this [course_title] course to the basket and take your expertise up a notch!
Please Note: Thames College is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.
Why Choose Thames College?
Thames College offers you the benefit of —
- Learn with engaging voice-over and visual elements to facilitate your learning process.
- Receive round-the-clock access to expert assistance.
- Participate in quick assessments and get instant feedback on your progress.
- Study at your own schedule from the convenience of your own home.
Who Is This Course For?
Those who want to strengthen their professional skills while training for the desired job should take advantage of the [course_title] training! This course will keep you up-to-date with all the latest developments and coach you accordingly. So invest in this [course_title] course if you want the best training available.
Certificate of Achievement
CPD Certification
After successfully completing the assessment of this [course_title] course, you can apply for the CPD accredited certificates. The PDF version is only £2.99 and the Hardcopy version will cost you £8.99.
Requirements
No formal entry requirements! No prerequisites or relevant experience is required!
This course is accessible to anyone with an eagerness to learn. All you require is—
- A smart device with a stable internet connection
- A keen interest in this subject
- And being over the age of 16.
Career Path
Utilise this all-inclusive course to acquire the skills and expertise you’ll need to thrive in the workplace.
Course Curriculum
| Unit 01: Introduction | |||
| Welcome to the Course | 00:03:00 | ||
| What are Conflict and Conflict Management? | 00:03:00 | ||
| Unit 02: Understand the Keys to Conflict | |||
| The Rational and Irrational Sources of Conflict | 00:03:00 | ||
| The Effects of Respect on Conflict | 00:04:00 | ||
| How to Use Respect to Help Resolve Conflict | 00:05:00 | ||
| Unit 03: How Misunderstandings Arise and the Solution | |||
| How Communication Works | 00:05:00 | ||
| How we listen: The Four Listening Levels | 00:05:00 | ||
| How to Listen Well | 00:04:00 | ||
| Unit 04: Personality Types in Conflict | |||
| How Personality Types Conflict | 00:02:00 | ||
| How Specific Personalities Clash at Work | 00:04:00 | ||
| How to Avoid Personality Clash | 00:02:00 | ||
| Unit 05: Escalation of Conflict | |||
| Resistance: It’s Not Conflict… yet. | 00:02:00 | ||
| The Onion Model of Resistance | 00:07:00 | ||
| The Signs of Conflict Escalation | 00:03:00 | ||
| Unit 06: De-escalating Conflict | |||
| The Strategies for Handling Conflict | 00:06:00 | ||
| Conflict De-escalation Process | 00:03:00 | ||
| Conflict Handling Modes – The Thomas-Kilmann Model | 00:02:00 | ||
| The Five Thomas-Kilmann Modes | 00:06:00 | ||
| Getting Help from a Third Party | 00:05:00 | ||
| How to Recover from a Broken (Professional) Relationship | 00:05:00 | ||
| Unit 07: Closing Section | |||
| Good Conflict and Bad Conflict | 00:04:00 | ||
| The Secret to Avoiding Conflict | 00:03:00 | ||
Certificate of Achievement
Upon completion, you will receive a CPD-accredited certificate recognised globally. Choose from:
Pdf Certificate & Transcript £7.99
Hardcopy Certificate & Transcript £17.99
This certification validates your knowledge and skills, boosting your employability in healthcare.
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