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Dealing with Conflict at Work

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11 STUDENTS
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Course Overview

You’ll have an arsenal of skills to lock down your desired career after completing this Dealing with Conflict at Work course. Moreover, you will have access to all of the materials in this course for free for a whole year and learn a multitude of highly coveted skills to move up the corporate ladder.

With this comprehensive Dealing with Conflict at Work course, you’ll have all of your questions answered and all of the necessary expertise under your belt. Apart from setting you up for success, this course offers numerous advantages to make your learning experience more pleasurable and less stressful. So, add this Dealing with Conflict at Work course to the basket and take your expertise up a notch!

Please Note: Thames College is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.

Why Choose Thames College?

Thames College offers you the benefit of —

Who Is This Course For?

Those who want to strengthen their professional skills while training for the desired job should take advantage of the Dealing with Conflict at Work training! This course will keep you up-to-date with all the latest developments and coach you accordingly. So invest in this Dealing with Conflict at Work course if you want the best training available.

Certificate of Achievement

CPD Certification

After successfully completing the assessment of this Dealing with Conflict at Work course, you can apply for the CPD accredited certificates. The PDF version is only £2.99 and the Hardcopy version will cost you £8.99.

Requirements

No formal entry requirements! No prerequisites or relevant experience is required!

This course is accessible to anyone with an eagerness to learn. All you require is—

Career Path

Utilise this all-inclusive course to acquire the skills and expertise you’ll need to thrive in the workplace.

Course Curriculum

Unit 01: Introduction
Welcome to the Course 00:03:00
What are Conflict and Conflict Management? 00:03:00
Unit 02: Understand the Keys to Conflict
The Rational and Irrational Sources of Conflict 00:03:00
The Effects of Respect on Conflict 00:04:00
How to Use Respect to Help Resolve Conflict 00:05:00
Unit 03: How Misunderstandings Arise and the Solution
How Communication Works 00:05:00
How we listen: The Four Listening Levels 00:05:00
How to Listen Well 00:04:00
Unit 04: Personality Types in Conflict
How Personality Types Conflict 00:02:00
How Specific Personalities Clash at Work 00:04:00
How to Avoid Personality Clash 00:02:00
Unit 05: Escalation of Conflict
Resistance: It’s Not Conflict… yet. 00:02:00
The Onion Model of Resistance 00:07:00
The Signs of Conflict Escalation 00:03:00
Unit 06: De-escalating Conflict
The Strategies for Handling Conflict 00:06:00
Conflict De-escalation Process 00:03:00
Conflict Handling Modes – The Thomas-Kilmann Model 00:02:00
The Five Thomas-Kilmann Modes 00:06:00
Getting Help from a Third Party 00:05:00
How to Recover from a Broken (Professional) Relationship 00:05:00
Unit 07: Closing Section
Good Conflict and Bad Conflict 00:04:00
The Secret to Avoiding Conflict 00:03:00

Certificate of Achievement

CPD Accredited Certification

You will be eligible for CPD Accredited Certificates after completing this Course successfully.
Certification is available –
  1. In PDF for £2.99
  2. Hard copy for £8.99
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We are a business that specialises in providing CPD & QLS accredited courses for anyone looking to advance their professional career.

Address : 78 Ilford Lane, Ilford, England, IG1 2LA

Email : info@thamescollege.org

Phone Number : ​020 8124 5465

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