Diploma in Customer Relationship Management (CRM)
To claim CPD Accredited Certificate for this course, please go to the certificate section & collect your certificate.
Course Curriculum
| Module 01: Introduction to Customer Relationship Management (CRM) | |||
| Introduction to Customer Relationship Management (CRM) | 00:22:00 | ||
| Module 02: CRM Fundamentals | |||
| CRM Fundamentals | 00:24:00 | ||
| Module 03: CRM Strategies | |||
| CRM Strategies | 00:33:00 | ||
| Module 04: Data Analysis in CRM | |||
| Data Analysis in CRM | 00:28:00 | ||
| Module 05: CRM Databases | |||
| CRM Databases | 00:21:00 | ||
| Module 06: Deepening Customer Relationship | |||
| Deepening Customer Relationship | 00:23:00 | ||
| Module 07: Handling Customer Complaints | |||
| Handling Customer Complaints | 00:22:00 | ||
| Module 08: Future of CRM | |||
| Future of CRM | 00:25:00 | ||
| Assignment | |||
| Assignment – Diploma in Customer Relationship Management (CRM) | 00:00:00 | ||
Certificate of Achievement
CPD Accredited Certification
You will be eligible for CPD Accredited Certificates after completing this Course successfully.
Certification is available –
Certification is available –
- In PDF for £2.99
- Hard copy for £8.99
£
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