Hospitality Excellence: Concierge, Management, Catering & Customer Service Skills
Course Overview
The Hospitality Excellence course provides comprehensive training in professional hospitality services, combining concierge skills, management techniques, catering knowledge, and exceptional customer service. This course is designed for individuals seeking a career in hotels, restaurants, resorts, or customer-focused service industries.
Duration: 4 days, 6 hours | Level: Intermediate | Language: English
Please Note: Thames College is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.
What You'll Learn
- Principles of hospitality and customer service excellence
- Concierge duties: guest assistance, bookings, and personalised services
- Front-of-house operations: reception, guest relations, and communication
- Back-of-house management: catering, kitchen operations, and workflow
- Food and beverage service standards, presentation, and etiquette
- Managing hospitality staff, teamwork, and professional conduct
- Event planning, coordination, and catering logistics
- Handling customer complaints and conflict resolution
- Cultural awareness and international hospitality standards
- Health, safety, and hygiene practices in hospitality
Exclusive Offer
What You'll Get
- Fully structured, self-paced online course access
- CPD-accredited certificate upon successful completion
- Downloadable resources checklists, and guides
- Real-life scenarios and practical examples
- Lifetime access to course materials
- Skills applicable across hotels, restaurants, resorts, and events
Frequently Asked Questions
Q: Do I need prior hospitality experience?
A: No. The course is suitable for beginners and professionals looking to enhance their skills.
Q: Is this course suitable for both front-of-house and back-of-house roles?
A: Yes. The course covers all aspects of hospitality operations, from concierge to catering management.
Q: Does this course provide a regulated qualification?
A: No. This course offers a CPD-accredited certificate and does not replace formal regulated qualifications.
Q: How long does it take to complete the course?
A: The course is self-paced and can typically be completed within a few weeks.
Q: Will I receive a certificate?
A: Yes. A digital CPD-accredited certificate is awarded upon successful completion.
Course Curriculum
| Module 01: Understanding the Service | |||
| Understanding the Service | 00:12:00 | ||
| Module 02: Types of Concierge Services | |||
| Types of Concierge Services | 00:19:00 | ||
| Module 03: Necessary Skills for Any Concierge | |||
| Necessary Skills for Any Concierge | 00:26:00 | ||
| Module 04: Principles for a Concierge Service Business | |||
| Principles for a Concierge Service Business | 00:20:00 | ||
| Module 05: Delivering Customer Service | |||
| Delivering Customer Service | 00:13:00 | ||
| Module 06: Concierge Work Environment and Etiquettes | |||
| Concierge Work Environment and Etiquettes | 00:18:00 | ||
| Module 07: Emergency Measures for a Hotel Concierge | |||
| Emergency Measures for a Hotel Concierge | 00:13:00 | ||
| Assignment | |||
| Assignment – Hospitality – Concierge | 4 days, 4 hours | ||
Certificate of Achievement
Upon completion, you will receive a CPD-accredited certificate recognised globally. Choose from:
Pdf Certificate & Transcript £7.99
Hardcopy Certificate & Transcript £17.99
This certification validates your knowledge and skills, boosting your employability in healthcare.
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