Introduction to Hotel Management |
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Hotel Business Administration |
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00:15:00 |
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Type of Hotels |
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00:15:00 |
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Hotel Administration Structure |
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00:15:00 |
Hospitality Management |
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Introduction to Hospitality Management |
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01:00:00 |
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Characteristics of the Hospitality Industry |
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00:15:00 |
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Relationship Between the Hospitality Industry and Tourism |
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00:15:00 |
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Influences Which Affect the Industry |
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00:15:00 |
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The Development of the Hospitality Industry |
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01:00:00 |
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Hospitality Brands |
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00:15:00 |
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Accommodation |
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01:00:00 |
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Food Service |
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01:00:00 |
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Successful Quality Management |
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01:00:00 |
Housekeeping, Engineering & Security |
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Housekeeping |
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00:15:00 |
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Engineering Department |
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00:15:00 |
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Security Departments |
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00:15:00 |
Human Resource Management |
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Human Resource Management |
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01:00:00 |
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Roles of HRM |
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00:15:00 |
Quality Management |
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Quality Management |
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00:15:00 |
Marketing |
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Marketing |
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00:45:00 |
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Market Strategy in Hotel Industry |
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00:30:00 |
Interdepartmental Communications Skills |
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Interdepartmental Communications |
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00:15:00 |
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Communication Skills |
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00:45:00 |
Hotel Receptionist |
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An Overview of Hotel Reception |
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01:00:00 |
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Hotel Reception Standard Procedures |
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00:30:00 |
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Communication Skills Required for Hotel Reception |
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01:00:00 |
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Customer Service in Hotel Reception |
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00:30:00 |
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Telephone Handling in a Hotel |
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01:00:00 |
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How to Handle Difficult Hotel Guests |
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00:40:00 |
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Administrative Skills as a Hotel Receptionist |
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00:30:00 |
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Computer Skills and Programs |
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00:15:00 |
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Brand Standards in the Hospitality World |
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00:25:00 |
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Being a Team Player: Working with Other Hotel Departments |
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00:15:00 |
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Safety and Security in the Hotel |
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01:00:00 |
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Sales and Marketing as a Hotel Receptionist |
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00:30:00 |
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Dressing the Part: Creating the Professional Look in Hospitality |
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00:15:00 |
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Keeping Stress Under Control on the Job |
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00:30:00 |
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Legal Issues in Hospitality |
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00:30:00 |
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The Future for Hotel Receptionists |
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00:30:00 |
Hospitality |
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Introduction to Hospitality |
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00:15:00 |
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Characteristics of the Hospitality Industry |
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00:15:00 |
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Relationship Between the Hospitality Industry and Tourism |
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00:15:00 |
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Types of Accommodation |
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00:15:00 |
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Types of Room |
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00:30:00 |
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Types of Hotel Guests |
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00:15:00 |
Mock Exam |
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Mock Exam – Hotel Management with Hotel Receptionist and Hospitality Management |
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00:20:00 |
Final Exam |
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Final Exam – Hotel Management with Hotel Receptionist and Hospitality Management |
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00:20:00 |