| Office Administration - Secretary | |||
| Module 1: Introduction to Office Administration | 00:17:00 | ||
| Module 2: Skills of an Effective Administrator | 00:18:00 | ||
| Module 3: Business Writing Skills | 00:39:00 | ||
| Module 4: Communication Skills | 00:27:00 | ||
| Module 5: Managing Meetings and Giving Feedback | 01:29:00 | ||
| Module 6: Organisational Skills | 01:18:00 | ||
| Module 7: Telephone Etiquette | 01:09:00 | ||
| Module 8: Negotiation Techniques | 00:18:00 | ||
| Module 9: Conflict Management | 00:16:00 | ||
| Module 10: Stress Management | 00:18:00 | ||
| Module 11: Time Management | 00:39:00 | ||
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