Category:
- Personal Development
- QLS Endorsed Single Course
Course Overview
You’ll have an arsenal of skills to lock down your desired career after completing this Phone-Based Customer Service course. Moreover, you will have access to all of the materials in this course for free for a whole year and learn a multitude of highly coveted skills to move up the corporate ladder.
With this comprehensive Phone-Based Customer Service course, you’ll have all of your questions answered and all of the necessary expertise under your belt. Apart from setting you up for success, this course offers numerous advantages to make your learning experience more pleasurable and less stressful. So, add this Phone-Based Customer Service course to the basket and take your expertise up a notch!
Please Note: Thames College is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.
Why Choose Thames College?
Thames College offers you the benefit of —
- Learn with engaging voice-over and visual elements to facilitate your learning process.
- Get a year's worth of unlimited access to the course.
- Receive round-the-clock access to expert assistance.
- Participate in quick assessments and get instant feedback on your progress.
- Study at your own schedule from the convenience of your own home.
Who Is This Course For?
Those who want to strengthen their professional skills while training for the desired job should take advantage of the Phone-Based Customer Service training! This course will keep you up-to-date with all the latest developments and coach you accordingly. So invest in this Phone-Based Customer Service course if you want the best training available.
Certificate of Achievement
Quality Licence Scheme Endorsed Certificate of Achievement
Upon successful completion of the Phone-Based Customer Service course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of —
- 139 GBP within UK
- 149 GBP for International Delivery (Postal Fees Included)
CPD Certification
After successfully completing the assessment of this Phone-Based Customer Service course, you can apply for the CPD accredited certificates. The PDF version is only £2.99 and the Hardcopy version will cost you £8.99.
Disclaimer
The Phone-Based Customer Service course has been endorsed under the Quality Licence Scheme. This means that One Education has undergone an external quality check to ensure that the organisation and the courses it offers meet defined quality criteria. The completion of this Phone-Based Customer Service course alone does not lead to a regulated qualification but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the Phone-Based Customer Service course have been benchmarked at Level 5 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The Phone-Based Customer Service course itself has been designed by One Education to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications.
The Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
Requirements
No formal entry requirements! No prerequisites or relevant experience is required!
This course is accessible to anyone with an eagerness to learn. All you require is—
- A smart device with a stable internet connection
- A keen interest in this subject
- And being over the age of 16.
Career Path
Utilise this all-inclusive course to acquire the skills and expertise you’ll need to thrive in the workplace.
Course Curriculum
Phone-Based Customer Service | |||
Module 1: Introduction to Customer Service | 00:23:00 | ||
Module 2: What’s Different about Good Customer Service? | 00:12:00 | ||
Module 3: Customer Relationship Management | 00:42:00 | ||
Module 4: Customer Service Communication Strategies | 00:24:00 | ||
Module 5: Aspects of Phone Etiquette | 00:31:00 | ||
Module 6: Building Rapport Over the Phone | 00:24:00 | ||
Module 7: Inbound and Outbound Calls | 00:16:00 | ||
Module 8: Active Listening and Managing Tough Callers | 00:28:00 | ||
Module 9: Managing Interoffice Calls and Voicemail | 00:10:00 | ||
Module 10: Problem Solving over the Phone | 01:04:00 | ||
Module 11: Intra Organisation Dealings | 00:35:00 | ||
Module 12: Measuring Customer Service | 00:12:00 | ||
Assignment | |||
Assignment – Phone-Based Customer Service | 2 weeks, 1 day |
Certificate of Achievement
CPD Accredited Certification
Certification is available –
- In PDF for £2.99
- Hard copy for £8.99
Course Reviews
N.A
- 5 stars0
- 4 stars0
- 3 stars0
- 2 stars0
- 1 stars0
No Reviews found for this course.
£424.00£29.99- 1 year
- Level 5
- Number of Units13
- Number of Quizzes0
- 2 weeks, 1 day