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Category:

  • Personal Development
  • QLS Endorsed Single Course
£29.99
£424
0( 0 REVIEWS )
5 STUDENTS
Phone-Based Customer Service

Course Overview

You’ll have an arsenal of skills to lock down your desired career after completing this Phone-Based Customer Service course. Moreover, you will have access to all of the materials in this course for free for a whole year and learn a multitude of highly coveted skills to move up the corporate ladder.

With this comprehensive Phone-Based Customer Service course, you’ll have all of your questions answered and all of the necessary expertise under your belt. Apart from setting you up for success, this course offers numerous advantages to make your learning experience more pleasurable and less stressful. So, add this Phone-Based Customer Service course to the basket and take your expertise up a notch!

Please Note: Thames College is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.

Why Choose Thames College?

Thames College offers you the benefit of —

Who Is This Course For?

Those who want to strengthen their professional skills while training for the desired job should take advantage of the Phone-Based Customer Service training! This course will keep you up-to-date with all the latest developments and coach you accordingly. So invest in this Phone-Based Customer Service course if you want the best training available.

Certificate of Achievement

Quality Licence Scheme Endorsed Certificate of Achievement

Upon successful completion of the Phone-Based Customer Service course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of  —

    • 139 GBP within UK
    • 149 GBP for International Delivery (Postal Fees Included)

CPD Certification

After successfully completing the assessment of this Phone-Based Customer Service course, you can apply for the CPD accredited certificates. The PDF version is only £2.99 and the Hardcopy version will cost you £8.99.

Disclaimer

The Phone-Based Customer Service course has been endorsed under the Quality Licence Scheme.  This means that One Education has undergone an external quality check to ensure that the organisation and the courses it offers meet defined quality criteria. The completion of this Phone-Based Customer Service course alone does not lead to a regulated qualification but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the Phone-Based Customer Service course have been benchmarked at Level 5 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The Phone-Based Customer Service course itself has been designed by One Education to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications.

The Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

Requirements

No formal entry requirements! No prerequisites or relevant experience is required!

This course is accessible to anyone with an eagerness to learn. All you require is—

Career Path

Utilise this all-inclusive course to acquire the skills and expertise you’ll need to thrive in the workplace.

Course Curriculum

Phone-Based Customer Service
Module 1: Introduction to Customer Service 00:23:00
Module 2: What’s Different about Good Customer Service? 00:12:00
Module 3: Customer Relationship Management 00:42:00
Module 4: Customer Service Communication Strategies 00:24:00
Module 5: Aspects of Phone Etiquette 00:31:00
Module 6: Building Rapport Over the Phone 00:24:00
Module 7: Inbound and Outbound Calls 00:16:00
Module 8: Active Listening and Managing Tough Callers 00:28:00
Module 9: Managing Interoffice Calls and Voicemail 00:10:00
Module 10: Problem Solving over the Phone 01:04:00
Module 11: Intra Organisation Dealings 00:35:00
Module 12: Measuring Customer Service 00:12:00
Assignment
Assignment – Phone-Based Customer Service 2 weeks, 1 day

Certificate of Achievement

CPD Accredited Certification

You will be eligible for CPD Accredited Certificates after completing this Course successfully.
Certification is available –
  1. In PDF for £2.99
  2. Hard copy for £8.99

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We are a business that specialises in providing CPD & QLS accredited courses for anyone looking to advance their professional career.

Address : 75 Nansen Road, Saltley, Birmingham, England, B8 3JP

Email : info@thamescollege.org

Phone Number : ​020 8124 5465

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