Phone-Based Customer Service
Course Curriculum
| Phone-Based Customer Service | |||
| Module 1: Introduction to Customer Service | 00:23:00 | ||
| Module 2: What’s Different about Good Customer Service? | 00:12:00 | ||
| Module 3: Customer Relationship Management | 00:42:00 | ||
| Module 4: Customer Service Communication Strategies | 00:24:00 | ||
| Module 5: Aspects of Phone Etiquette | 00:31:00 | ||
| Module 6: Building Rapport Over the Phone | 00:24:00 | ||
| Module 7: Inbound and Outbound Calls | 00:16:00 | ||
| Module 8: Active Listening and Managing Tough Callers | 00:28:00 | ||
| Module 9: Managing Interoffice Calls and Voicemail | 00:10:00 | ||
| Module 10: Problem Solving over the Phone | 01:04:00 | ||
| Module 11: Intra Organisation Dealings | 00:35:00 | ||
| Module 12: Measuring Customer Service | 00:12:00 | ||
Certificate of Achievement
CPD Accredited Certification
You will be eligible for CPD Accredited Certificates after completing this Course successfully.
Certification is available –
Certification is available –
- In PDF for £2.99
- Hard copy for £8.99
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