Quality Management and Strategic Training – ISO 9001
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Course Curriculum
| Course Structure | |||
| Course Structure | 00:07:00 | ||
| Critical Definitions | |||
| What is Quality | 00:00:00 | ||
| What is ISO | 00:08:00 | ||
| What is a System – Management System | 00:02:00 | ||
| What is Policy – Quality Policy | 00:06:00 | ||
| What is Vision, Mission & Strategy | 00:03:00 | ||
| QA Vs QC | 00:06:00 | ||
| Effectiveness Vs Efficiency | 00:06:00 | ||
| Verification Vs Validation | 00:11:00 | ||
| Conformity Vs Nonconformity Vs Defect | 00:04:00 | ||
| Correction Vs Corrective Action Vs Preventive Action | 00:08:00 | ||
| Risk & Preventive Action | 00:06:00 | ||
| What is Competence | 00:03:00 | ||
| What is the Context of the Organization | 00:05:00 | ||
| Who are the Interested parties | 00:03:00 | ||
| What are the Needs & expectations | 00:05:00 | ||
| Management System Requirements | 00:01:00 | ||
| Who is a customer | 00:02:00 | ||
| What is Customer Satisfaction | 00:06:00 | ||
| Product Vs Service Vs Process | 00:05:00 | ||
| Document Vs Record | 00:06:00 | ||
| What is Customer Complaint | 00:02:00 | ||
| Measuring Vs Monitoring Vs Performance | 00:02:00 | ||
| Who is Responsible | |||
| Who is Responsible | 00:12:00 | ||
| Responsibility Vs Accountability | 00:02:00 | ||
| Quality Management Principles | |||
| Quality Management Principles | 00:17:00 | ||
| Major Changes | |||
| ISO 9001:2015 Core Concepts | 00:08:00 | ||
| Major terminology Differences | 00:04:00 | ||
| Documented Information | 00:07:00 | ||
| Major changes – Organizational Knowledge | 00:05:00 | ||
| Major changes – Risk Based Thinking | 00:06:00 | ||
| Process Approach | |||
| Process Approach Concept-1 | 00:04:00 | ||
| What is PDCA | 00:05:00 | ||
| Process Approach Concept-2 | 00:03:00 | ||
| Process Approach in ISO 9001:2015 | 00:04:00 | ||
| Key Benefits | 00:07:00 | ||
| PDCA in ISO 9001 2015 | 00:10:00 | ||
| Context of the Organization | |||
| Understanding the Organization and its Context | 00:08:00 | ||
| Internal & External issues | 00:03:00 | ||
| SWOT Analysis | 00:06:00 | ||
| Interested Parties & their Needs & Expectations | 00:03:00 | ||
| KANO Model | 00:10:00 | ||
| Understanding the context – Summary | 00:08:00 | ||
| Choosing your Strategic Objective | 00:05:00 | ||
| Strategic Map Examples-1 | 00:03:00 | ||
| Strategic Planning Process | 00:06:00 | ||
| What is a Vision | 00:06:00 | ||
| How to Create a Vision Statement | 00:08:00 | ||
| What is a Mission | 00:06:00 | ||
| SMART GOAL | 00:06:00 | ||
| SMART Goal Example | 00:04:00 | ||
| Strategic Map Examples-2 | 00:10:00 | ||
| Context Chapter Summary | 00:07:00 | ||
| Quality Objectives | |||
| Quality Objectives & Planning | 00:05:00 | ||
| ISO & SMART | 00:02:00 | ||
| Objectives Origin | 00:06:00 | ||
| Objectives Examples | 00:07:00 | ||
| Goal Vs Objective-1 | 00:07:00 | ||
| Goal Vs Objective Example | 00:02:00 | ||
| Goal Vs Objective-2 | 00:10:00 | ||
| Performance Evaluation | |||
| Performance Evaluation in ISO 9001:2015 | 00:10:00 | ||
| Customer Satisfaction | 00:06:00 | ||
| Analysis & Evaluation | 00:12:00 | ||
| Key Performance Indicators | 00:08:00 | ||
| Dashboard Examples | 00:07:00 | ||
| Management Review Meetings | 00:11:00 | ||
| Improvement | 00:16:00 | ||
| Nonconformity & Corrective Action | 00:06:00 | ||
| Nonconformity & Corrective Action Example | 00:06:00 | ||
| Nonconformity & Corrective Action Origin | 00:06:00 | ||
| Continual Improvement | 00:01:00 | ||
| Analysis Mindset | 00:09:00 | ||
| Quantitative Vs Qualitative | 00:16:00 | ||
| Now What | |||
| Now What? | 00:11:00 | ||
| Course Summary | 00:10:00 | ||
| Helpful Tools | |||
| SIPOC | 00:06:00 | ||
| Flowcharts | 00:04:00 | ||
| Control Charts | 00:04:00 | ||
| Cause and Effect Diagram | 00:06:00 | ||
| Pareto Chart | 00:07:00 | ||
| 5 WHYs | 00:03:00 | ||
| Other Tools | 00:08:00 | ||
| Finally! | 00:01:00 | ||
| See you soon | |||
| Bonus Lecture | 00:02:00 | ||
| Assignment | |||
| Assignment – Quality Management and Strategic Training – ISO 9001 | 00:00:00 | ||
Certificate of Achievement
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