Introduction
Retail is a large, enduring industry, and working in some roles require a highly precise set of skills. To become an expert retail manager, it is crucial to identify the expected in-demand skills, then gain these skills, and allow yourself a competitive advantage over your opponents.
Description
The Retail Manager Training focuses on giving you the knowledge and comprehension of the roles and responsibilities of a retail manager including overseeing everything that makes a store positively work. You will learn how to manage the day to day operations from supervising the distribution and selling of products directly to consumers. Besides, learn how goods or products are promoted, to handle customer service, supervise records and accounts, organise staffs, understand client profiles, adjust product supply and anticipate demand, and more.
Start a fulfilling career in the retail industry and obtain the required knowledge and skills to perform efficiently in the relevant field.
Course design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
How is the course assessed?
To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.
Will I receive a certificate of completion?
Upon successful completion you will qualify for the UK and internationally-recognised certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.
Why study this course
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
The Retail Manager Training is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
Course Curriculum
| Module 01 | |||
| Introduction to Retail Management | 00:30:00 | ||
| Handling Merchandise in Retail Management | 00:30:00 | ||
| Structure of Your Business | 01:00:00 | ||
| The Sales Process and Checkout | 00:30:00 | ||
| POS (Point of Sale) Retail System | 00:15:00 | ||
| Module 02 | |||
| Importance of Consumer Behaviour | 00:30:00 | ||
| Importance of Communication in Retail Industry | 00:15:00 | ||
| Effective Inventory Management | 01:00:00 | ||
| Choosing a Retail Store Location | 00:30:00 | ||
| Module 03 | |||
| Retail Psychology | 00:30:00 | ||
| Manage Your Suppliers | 00:30:00 | ||
| Negotiate The Right Deal With Suppliers | 00:30:00 | ||
| Develop Store Security Procedures | 00:15:00 | ||
| Management Skills For Leading Your Team | 00:15:00 | ||
| Module 04 | |||
| Retail Marketing | 00:15:00 | ||
| Role of Coupons in Retail Marketing | 00:15:00 | ||
| Retail Brand Management | 00:15:00 | ||
| Health And Safety Obligations For Retailers | 00:15:00 | ||
| Consumer Rights Act | 00:30:00 | ||
| Module 05 | |||
| Visual Merchandising | 00:15:00 | ||
| Role of Visual Merchandiser | 00:15:00 | ||
| Responsibilities and Requirements | 00:15:00 | ||
| Elements of Visual Merchandising | 00:15:00 | ||
| Visual Merchandising Techniques | 00:20:00 | ||
| Pop-Up Shops and Window Display | 00:30:00 | ||
| Module 06 | |||
| Retail Signage 101 | 00:15:00 | ||
| Marketing Your Pop-up Shop | 00:15:00 | ||
| Merchandising Your Store | 00:15:00 | ||
| Mannequins | 00:15:00 | ||
| Dressing Mannequins | 00:30:00 | ||
| Fixtures | 00:15:00 | ||
| Module 07 | |||
| Floor Layouts and Aisle Spacing | 00:15:00 | ||
| Jewelry Store and Boutiques | 00:15:00 | ||
| Cash Register Area Merchandising | 00:15:00 | ||
| 21st Century Merchandising | 00:15:00 | ||
| Surviving in Retail Industry | 00:15:00 | ||
| Visual Merchandising & Online Retailing | 00:15:00 | ||
| Pop-Up Stores and Its Popularity | 00:15:00 | ||
| Module 08 | |||
| Introduction To Retail Customer Service | 00:15:00 | ||
| Understanding Customer Expectations | 00:10:00 | ||
| Customer Value And Satisfaction | 00:15:00 | ||
| Customer Service And Customer Satisfaction In Retailing | 00:10:00 | ||
| Module 09 | |||
| Importance of measuring customer satisfaction | 00:20:00 | ||
| Strategic Management | 00:30:00 | ||
| Types of Decision making Process | 00:15:00 | ||
| Provide Customer Service Excellence To The External Customer | 00:30:00 | ||
| Provide Customer Service Excellence To The Internal Customer | 00:10:00 | ||
| Module 10 | |||
| Standards of Performance | 00:30:00 | ||
| The Retail Marketing Mix | 00:30:00 | ||
| Levels Of Customer Satisfaction | 00:15:00 | ||
| Brand Loyalty | 00:15:00 | ||
| Customer Satisfaction Questionnaire | 00:15:00 | ||
| Mock Exam | |||
| Mock Exam- Retail Manager Training Course | 00:30:00 | ||
| Final Exam | |||
| Final Exam- Retail Manager Training Course | 00:30:00 | ||
Certificate of Achievement
CPD Accredited Certification
Certification is available –
- In PDF for £2.99
- Hard copy for £8.99
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