Service Helpdesk & Technical Support Course |
Module 01: Managing Interoffice Calls and Voicemail |
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Managing Interoffice Calls and Voicemail |
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00:10:00 |
Module 02: Aspects of Phone Etiquette |
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Aspects of Phone Etiquette |
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00:31:00 |
Module 03: Business Telephone Skills |
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Business Telephone Skills |
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00:21:00 |
Module 04: Building Rapport Over the Phone |
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Building Rapport Over the Phone |
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00:24:00 |
Module 05: Inbound and Outbound Calls |
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Inbound and Outbound Calls |
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00:16:00 |
Module 06: Active Listening and Managing Tough Callers |
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Active Listening and Managing Tough Callers |
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00:28:00 |
Module 07: Mail Services and Shipping |
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Mail Services and Shipping |
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00:25:00 |
Module 08: Intra Organisation Dealings |
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Intra Organisation Dealings |
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00:35:00 |
Module 09: Problem Solving over the Phone |
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Problem Solving over the Phone |
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01:04:00 |
Module 10: Record Keeping and Filing Systems |
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Record Keeping and Filing Systems |
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00:30:00 |
Module 11: Business Writing Skills |
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Business Writing Skills |
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00:42:00 |
Module 12: Organisational Skills |
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Organisational Skills |
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00:25:00 |
Module 13: Communication Skills |
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Communication Skills |
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00:27:00 |
Module 14: Customer Relationship Management |
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Customer Relationship Management |
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00:42:00 |
Module 15: Effective Planning and Scheduling |
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Effective Planning and Scheduling 11 |
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00:46:00 |
Module 16: Invoicing/Petty Cash |
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Invoicing/Petty Cash |
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00:27:00 |