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Why Conflict Resolution Doesn’t Work

Why Conflict Resolution Doesn’t Work

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Overview

The Why Conflict Resolution Doesn’t Work course is suitable for employees, managers and other senior members of staff. It is designed to equip learners with the practical skills and knowledge to effectively solve issues of conflict, bullying and harassment in the workplace. It covers the conflict management model, conflict management tools and techniques, and the behaviour elimination model in detail, exploring the different types of conflict in business.

You will sharpen your problem-solving, management and leadership skills and learn how to get to the root of all conflict quickly, to provide effective resolutions. The employee conflict investigation process will also be explored in detail, as well as the steps of how to identify conflict, teaching you the key skills you need to maintain a healthy and positive work environment for all staff.

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

Video lessons
Online study materials

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised CPD accredited certification. You can choose to make your achievement formal by obtaining your PDF Certificate at the cost of £9 and Hard Copy Certificate for £15.

Why study this course

It doesn’t matter if you are an aspiring professional or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge.

The Why Conflict Resolution Doesn’t Work is fully available to anyone, and no previous qualifications are needed to enrol. All Thames College needs to know is that you are eager to learn and are over 16.

Course Curriculum

Why Conflict Resolution Doesn’t Work
	Module 01: Conflict Model	00:03:00
	Module 02: Redefining the Problem	00:07:00
	Module 03: Hiding in the Shadows	00:07:00
	Module 04: Behavior Elimination Model	00:19:00
	Module 05: The Value of Reporting	00:08:00
	Module 06: Investigation	00:13:00
	Module 07: Final Thoughts	00:05:00
Assignment
	Assignment -Why Conflict Resolution Doesn’t Work	00:00:00